AI voice agent for healthcare in Australia.

No. Miya handles non-clinical tasks only: bookings, changes, practice information and messages. She never diagnoses, triages symptoms or suggests treatment. Callers describing an emergency are told to hang up and ring 000, and other clinical questions are passed to your team with the caller details.

Yes. Miya takes patient calls at any hour, weekends and public holidays included, with no surcharge on your plan. After hours she books appointments for the next free times, takes messages for the morning and tells anyone with an emergency to ring 000 or your nominated after-hours service.

Miya introduces herself as the practice AI in her opening words. Patients can carry on with their booking or ask for a call back from your staff. This medical receptionist AI is upfront by design, which keeps trust with patients who prefer to speak with a person.

Only what is needed to book or pass on the call: name, phone number, the appointment or service they want and a short reason for the call. She does not ask for detailed medical history. Calls on Growth and higher plans are recorded with a notice at the start of the call.

It answers patient calls in a natural voice whenever reception cannot. An AI voice agent for healthcare books and moves appointments, answers questions about fees, hours and parking, and passes clinical or urgent matters to your team. RingOut's agent, Miya, does this 24/7 in an Australian voice.

No, it covers the same job with a different approach. A traditional healthcare answering service uses call-centre staff who mostly take messages. An AI voice agent answers instantly, books the appointment itself and handles several patients at once, at a flat monthly price instead of a fee for each call.

Usually, but your practice must assess it against its own Privacy Act obligations, and RingOut is clear about how data is handled to help. Saved recordings and transcripts sit in a Sydney data centre, and the live voice stream passes through US speech providers without being retained. Your practice remains responsible for its own compliance.

No. RingOut does not connect to practice management systems such as Cliniko, HotDoc or Best Practice. Bookings go into Google Calendar or Calendly, which many smaller clinics use for appointments. If your bookings live only in one of those tools, check that this fits your workflow before signing up.

It depends on the calls you get. An AI receptionist for healthcare suits clinics whose calls are mostly bookings, changes and routine questions, because it answers instantly and costs less. A live medical answering service can suit practices that need a person for sensitive conversations or clinical triage protocols.

RingOut's Starter plan is $49 a month, dropping to $40.83 on yearly billing, AUD ex GST, and every plan bundles its minutes with nothing billed per call. Most healthcare teams choose Growth at $149 a month for recordings and summaries. A person-staffed medical answering service usually adds a fee for each call on top of a monthly charge.

Yes. We set Miya up with your practice name and appointment types, then play a patient ringing to book or move a visit. Your team hears how she keeps to non-clinical topics and passes anything sensitive on, before you decide on a plan.