What does a virtual receptionist for allied health do?
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It answers your practice phone while practitioners are in session, books initial and follow-up appointments with the right person, records referral and funding details for new clients, and answers fee, rebate and cancellation questions from your notes. RingOut does this with an AI receptionist rather than a call centre.
Can it record GP referrals and NDIS details?
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Yes. Miya records how each new client is funded, such as private, health fund, a GP referral under a care plan, NDIS or workers compensation. For NDIS clients she notes whether the plan is self, plan or agency managed. Your team confirms eligibility.
Does it give clinical advice?
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No. Miya never assesses an injury, suggests exercises or comments on a client's progress. Clinical questions become messages for the practitioner. Anyone in danger is told to ring 000, and callers in distress are given Lifeline on 13 11 14.
How does it handle cancellations?
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Miya logs the cancellation straight away, offers another time and reads out your cancellation policy word for word, including any late fee you charge. The freed slot shows in your dashboard so your team can offer it to someone on a waitlist.
Does it connect to practice management software?
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Not yet. Sessions are booked in Google Calendar or Calendly, and each call is summarised in your RingOut dashboard. Some practices use the calendar directly, while others copy confirmed bookings into their practice software. Each summary lists the client, practitioner, service and funding type, ready to transfer.
How much does a virtual receptionist for allied health cost?
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A solo practitioner can start on Starter at $49 a month for 60 minutes. Multidisciplinary practices tend to move to Growth, $149 monthly for 250 minutes plus recordings. Figures are shown in AUD without GST; setup is free and you may cancel whenever you like.