Beta: Ringout is still in development, so some things will change. Payments are in test mode, so no real money is taken.

Keep your business calls covered. See how Miya answers enquiries and books appointments for your business.

Book a demo
Log in Get started Book a demo

Call analytics

Call analytics for Australian businesses.

See how many calls came in, how many became bookings and what that work was worth, broken down by day, service and location.

  • Calls, bookings and revenue in one view
  • Busiest hours and after-hours share
  • Filter by day, service or location
Hear Miya35-second call

See your call numbers

We'll show you a week of calls as simple numbers.

You choose your demo time straight after sending this. See how we handle your details in our Privacy Policy.

Built for Australian local businesses

  • Roselands Veterinary Clinic
  • West Arctic Air
  • Australian ReUse
  • Bought Property Group
  • Good News
  • Professionals Build
  • Athelyx
  • Budget Salon Supplies
  • Killer Candle Co.
Overview

What is call analytics?

Call analytics is the process of collecting and analysing data from phone calls, such as call volume, timing, duration and outcomes, to understand customer demand and measure what calls produce.

Its main parts are:

  • Volume and timing: how many calls arrive and when they peak.
  • Outcomes and conversion: how many calls became bookings, sales or follow-ups.
  • Value: the revenue linked to calls.
  • Reporting: dashboards and trends that compare periods.

RingOut's call analytics counts every call Miya answers and shows bookings and revenue booked, broken down by period, service and site. It only covers calls handled through RingOut, and it doesn't track which ad produced a call.

The problem

Where Australian businesses guess what their phone is worth.

Most owners know the phone is busy but not how many calls turn into paid work. Without numbers, decisions about staff, hours and advertising are guesses.

The advertising question

9:30 am, Monday

A landscaping business in Mornington pays for local ads but has no idea whether the phone got busier after they started.

Weekly call and booking counts show whether the spend is working.

The after-hours hunch

8:45 pm, Thursday

A vet clinic in Toowong suspects plenty of calls come in after close, but nobody has ever counted them.

After-hours calls are counted separately, so the hunch becomes a number.

The staffing decision

12:00 pm, Wednesday

A two-branch tyre shop in Adelaide is deciding whether to hire another counter person for Saturdays.

Calls by location and hour show when each branch is busiest.

How it works

How call analytics software works in RingOut.

Call analytics software in RingOut works in four steps: every answered call is logged with its time and outcome, bookings carry their value, the numbers are totalled for each period, and the dashboard shows trends you can compare week to week. Nothing needs tagging by hand.

  1. 1

    Every call is logged

    Time, length, caller and outcome are recorded for each call Miya takes.

  2. 2

    Bookings carry a value

    Booked jobs add their value to the revenue figure for the period.

  3. 3

    Numbers are totalled

    Calls, bookings and outcomes add up by day, service and location.

  4. 4

    Trends appear

    Compare this week with last week, or this month with last month.

Sample call

Hear a call that ends up in the numbers.

Every call adds to your numbers. This blocked-sink enquiry to Dave's Plumbing becomes one answered call, one booked job and one suburb on the map.

  • Counted as an answered call
  • Recorded as a booked job
  • Job type logged for trend reports
  • Suburb added to your area view

Counted this week

1 answered call

1 job booked, Northcote

Benefits

Benefits of call analytics.

The main benefits of call analytics are knowing what your phone earns, seeing when calls peak, checking whether advertising works, planning staff around demand, spotting missed opportunities and tracking progress over time.

Know what the phone earns

See the value of work booked from calls each week or month.

See when calls peak

Busy hours and days show up clearly, so you can plan around them.

Check your advertising

A rise in calls after a campaign starts is easy to spot, and so is no change at all.

Plan staff around demand

Branch and hour breakdowns show where an extra pair of hands would help.

Spot missed opportunities

A high share of quote enquiries that never booked shows where follow-up is needed.

Track progress over time

Compare periods to see whether call volume and bookings are growing.

Good to know: call analytics only counts calls handled by RingOut, and revenue figures come from bookings made on those calls. Work booked another way, such as walk-ins or online forms, won't show up unless it goes through Miya.

What's included

What's included in RingOut call analytics.

Call analytics comes with every plan, drawing on the same calls, outcomes and bookings you already see in the dashboard.

Answered call counts

Daily, weekly and monthly totals for every answered call.

Bookings from calls

How many calls ended with a booking in your calendar.Learn more

Revenue booked

What the jobs booked on phone calls are worth.

Busy hours

The times of day and days of week your phone rings most.

After-hours share

How many calls arrive outside your opening hours.

Outcome breakdown

Booked, quote enquiry, needs you and spam counted side by side.Learn more

By location

Separate figures for each site on the Business plan.

Spam avoided

A count of screened calls that never reached you.Learn more
Why RingOut

Why Australian businesses track calls with RingOut analytics.

Call tracking tools count calls from ads, and call centre tools measure agents. RingOut's analytics answers a simpler question for a small business: what did the phone bring in?

1Dashboard for the whole phone line
0Spreadsheets to keep
Get started
  1. 01

    Numbers from calls Miya handles

    Every figure comes from real answered calls, with no tagging or data entry.

  2. 02

    Revenue next to call counts

    See the value of bookings beside the number of calls that produced them.

  3. 03

    Built for small teams

    Plain totals and trends instead of agent scorecards and queue metrics.

  4. 04

    Location breakdowns included

    The Business plan shows each branch on its own.

  5. 05

    Spam kept separate

    Screened calls don't inflate your enquiry numbers.

  6. 06

    On every plan, in AUD

    Analytics is included in all plans, which start at $40.83 monthly billed annually, AUD ex GST.

Compare

Call analytics vs call tracking and call centre software.

Businesses looking for call numbers often find call tracking services built for advertisers and call centre analytics software built for agent teams. The table shows where each fits against RingOut.

RingOut call analytics compared with call tracking services, contact centre software and phone bill call logs
What mattersBest valueCall tracking servicesCall centre analytics softwarePhone bill call logs
Counts answered calls
Shows calls that became bookingsIf linked to a CRMYes, with setup✕
Revenue booked from callsSometimesRarely✕
Outcome of each callEvery callLimitedAgent-coded✕
Tracks which ad drove a call✕Yes, main purposeSometimes✕
Made for small businessesMostly marketersContact centresEveryone
SetupDivert your numberTracking numbersImplementation projectNone
Typical costFrom $40.83/mo yearlyMonthly per numberPer agent seatIncluded in the bill
Get started

Summarises common options in Australia as of September 2026. Call tracking and contact centre pricing depends on numbers, seats and features.

Pricing

Call analytics pricing in Australia.

Call analytics is included in every plan, alongside the calls, outcomes and bookings it measures. One monthly price covers answered minutes. AUD, ex GST.

Starter

For sole traders who want inbound calls handled while they work.

$40.83/month

$490 billed yearly, 2 months free

Get started

Minutes and numbers

  • 60 call minutes a month
  • 1 local number included
  • 1 Australian voice
  • 2 simultaneous calls
  • Extra minutes $0.99/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Call outcomes
  • Call analytics
  • Spam call screening
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Email support
  • Setup guidance
  • Priority support
  • Uptime SLA

Growth

Most popular

For teams that want recordings and summaries to review calls.

$124.17/month

$1,490 billed yearly, 2 months free

Get started

Minutes and numbers

  • 250 call minutes a month
  • 2 local numbers included
  • 3 Australian voices
  • 4 simultaneous calls
  • Extra minutes $0.75/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Call outcomes
  • Call analytics
  • Recordings & transcripts
  • Call summaries
  • Spam call screening
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Email support
  • Guided setup call
  • Priority support
  • Uptime SLA

Professional

For busier local teams handling more calls and appointments.

$332.50/month

$3,990 billed yearly, 2 months free

Get started

Minutes and numbers

  • 900 call minutes a month
  • 3 local numbers included
  • 8 Australian voices
  • 8 simultaneous calls
  • Extra minutes $0.60/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Spam call screening
  • Call outcomes
  • Call analytics
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Priority support in Australia
  • Guided setup call
  • Quarterly review
  • Uptime SLA

Business

For groups receiving calls across several locations.

$582.50/month

$6,990 billed yearly, 2 months free

Get started

Minutes and numbers

  • 1,750 call minutes a month
  • 5 local numbers included
  • Unlimited Australian voices
  • 12 simultaneous calls
  • Extra minutes $0.50/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Spam call screening
  • Call outcomes
  • Call analytics by location
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Priority support in Australia
  • Dedicated onboarding
  • Quarterly review
  • Uptime SLA
Enterprise

Need more than 1,750 minutes?

For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.

Pooled minutes across sites Custom invoicing & reporting Uptime SLA Dedicated onboarding

Pricing

Priced to your volume

  • Volume rate per minute
  • Monthly or annual terms
  • One invoice for every site
Talk to sales

Reply within one business day

All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.

Industries

Call analytics for Australian industries.

Choose an industry to see the numbers Miya tracks most for it.

See which seasons bring the landscaping work.

Spring and autumn are busy, but by how much? Call analytics shows quote requests and bookings month by month, so you can plan crews and ad spend ahead of the rush.

Seasons

compared month by month

Quotes

tracked to bookings

Value

booked from calls

01Seasonal trends
Monthly call and booking counts across the year.
02Quote conversion
How many quote requests turned into booked visits.
03Job value
The value of work booked from calls.
See home services
Miya answers
Example call
“Good morning, Ironwood Landscaping, Miya speaking. Quote or maintenance visit?”
BookedQuote enquiryNeeds youSpam dropped

“We need the backyard redone before summer. Can someone quote next week?”

TCTypical caller
Quote request, 8:25 am
TradiesPlumbersElectriciansCleanersAir con and HVACPest control
FAQ

Call analytics FAQs.

What does call analytics do?

It measures your business phone calls, from how many arrive to what they turn into. RingOut's call analytics shows answered calls, bookings, revenue booked and busy times for the calls Miya handles, so you can see what the phone earns and when you need the most cover.

What call metrics should a small business track?

Start with answered calls, calls that became bookings, the value of those bookings and when calls arrive. Together they show how much work the phone brings in and when you need cover. Add the share of calls that arrive after hours to see how much work comes in while you are closed.

Is call analytics the same as call tracking?

No. Call tracking usually credits each call to the ad or web page that produced it, using tracking numbers. RingOut's analytics focuses on what happened on each call and what it was worth, so it tells you how many calls turned into booked work.

Is RingOut the same as Microsoft Teams call analytics?

No. Teams call analytics helps IT teams troubleshoot call quality on Microsoft Teams. RingOut's analytics reports on customer calls to your business, such as bookings and revenue, so it answers business questions about work won, with nothing about network quality or dropped connections.

What call reporting does RingOut include?

Answered call counts, bookings from calls, revenue booked, busy hours, after-hours share, outcome breakdowns and spam avoided, plus a split by location for businesses with several sites. Every report updates as calls come in, so the dashboard always shows the current week.

Can I see calls by location?

Yes, on the Business plan. Each site has its own figures, and you can compare them side by side. That makes it easy to see which location gets the most calls, which books the most work and where extra phone cover would help.

How is revenue calculated?

From bookings made on calls, using the value of each booked job. Work booked outside RingOut isn't included, so the figure shows what the phone line itself produced. Setting accurate prices in your knowledge base keeps the revenue figure close to what you invoice.

Is there AI call analytics in RingOut?

Yes, in the sense that the figures come from calls an AI handles and labels. Miya sets each call's outcome, so analytics needs no manual tagging. Every answered call, booking and screened spam call is counted automatically, without anyone filling in a form.

Can I compare weeks or months?

Yes. Trends over time let you compare this week with last week, or this month with last month. That helps you spot seasonal patterns, measure the effect of an advertising campaign and plan staff around the weeks when calls usually peak.

Does RingOut analytics connect to Google Analytics or a CRM?

No. RingOut's call analytics stay in your RingOut dashboard and are not sent to Google Analytics or a CRM. Each report covers your calls, outcomes and bookings for the dates you pick, so you can review how the phone is performing in one place without building anything yourself.

How much does call analytics cost?

It is free with every RingOut plan. Starter is $49 billed monthly, or $40.83 per month on an annual plan, AUD ex GST, with no separate reporting fee. Every plan includes the same dashboard, and the top plan adds a split by site.

Which plan adds analytics by site?

Business adds a split by site, so groups with several locations can compare calls, bookings and outcomes for each one. Business costs $699 a month in Australian dollars before GST, and every other plan shows the same dashboard as a single combined view of your calls.

Find out what your phone brings in.

See every answered call, every booking and the revenue behind them in one dashboard, split the way you run the business. Start a trial and watch your own numbers build.

  • A week of numbers.We walk you through a sample week of figures from realistic calls.
  • Your own numbers.Call figures start filling in from the first diverted call.
  • No reports to build.Totals and trends are ready without any setup.

Want to explore the dashboard yourself? Get started, then choose a plan from $40.83 a month paid annually.

Walk through your call numbers

Tell us which figures matter most to you and we'll show where they live in the dashboard.

You choose your demo time straight after sending this. See how we handle your details in our Privacy Policy.

24/7 call answering from $40.83/mo billed yearly, ex GST

Book a demo