The advertising question
9:30 am, MondayA landscaping business in Mornington pays for local ads but has no idea whether the phone got busier after they started.
Weekly call and booking counts show whether the spend is working.
Keep your business calls covered. See how Miya answers enquiries and books appointments for your business.
Book a demoCall analytics
See how many calls came in, how many became bookings and what that work was worth, broken down by day, service and location.
See your call numbers
We'll show you a week of calls as simple numbers.
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Built for Australian local businesses
Call analytics is the process of collecting and analysing data from phone calls, such as call volume, timing, duration and outcomes, to understand customer demand and measure what calls produce.
Its main parts are:
RingOut's call analytics counts every call Miya answers and shows bookings and revenue booked, broken down by period, service and site. It only covers calls handled through RingOut, and it doesn't track which ad produced a call.
Most owners know the phone is busy but not how many calls turn into paid work. Without numbers, decisions about staff, hours and advertising are guesses.
A landscaping business in Mornington pays for local ads but has no idea whether the phone got busier after they started.
Weekly call and booking counts show whether the spend is working.
A vet clinic in Toowong suspects plenty of calls come in after close, but nobody has ever counted them.
After-hours calls are counted separately, so the hunch becomes a number.
A two-branch tyre shop in Adelaide is deciding whether to hire another counter person for Saturdays.
Calls by location and hour show when each branch is busiest.
Call analytics software in RingOut works in four steps: every answered call is logged with its time and outcome, bookings carry their value, the numbers are totalled for each period, and the dashboard shows trends you can compare week to week. Nothing needs tagging by hand.
Time, length, caller and outcome are recorded for each call Miya takes.
Booked jobs add their value to the revenue figure for the period.
Calls, bookings and outcomes add up by day, service and location.
Compare this week with last week, or this month with last month.
Every call adds to your numbers. This blocked-sink enquiry to Dave's Plumbing becomes one answered call, one booked job and one suburb on the map.
Counted this week
1 answered call
1 job booked, Northcote
The main benefits of call analytics are knowing what your phone earns, seeing when calls peak, checking whether advertising works, planning staff around demand, spotting missed opportunities and tracking progress over time.
See the value of work booked from calls each week or month.
Busy hours and days show up clearly, so you can plan around them.
A rise in calls after a campaign starts is easy to spot, and so is no change at all.
Branch and hour breakdowns show where an extra pair of hands would help.
A high share of quote enquiries that never booked shows where follow-up is needed.
Compare periods to see whether call volume and bookings are growing.
Good to know: call analytics only counts calls handled by RingOut, and revenue figures come from bookings made on those calls. Work booked another way, such as walk-ins or online forms, won't show up unless it goes through Miya.
Call analytics comes with every plan, drawing on the same calls, outcomes and bookings you already see in the dashboard.
Call tracking tools count calls from ads, and call centre tools measure agents. RingOut's analytics answers a simpler question for a small business: what did the phone bring in?
Every figure comes from real answered calls, with no tagging or data entry.
See the value of bookings beside the number of calls that produced them.
Plain totals and trends instead of agent scorecards and queue metrics.
The Business plan shows each branch on its own.
Screened calls don't inflate your enquiry numbers.
Analytics is included in all plans, which start at $40.83 monthly billed annually, AUD ex GST.
Businesses looking for call numbers often find call tracking services built for advertisers and call centre analytics software built for agent teams. The table shows where each fits against RingOut.
| What matters | Best value | Call tracking services | Call centre analytics software | Phone bill call logs |
|---|---|---|---|---|
| Counts answered calls | ||||
| Shows calls that became bookings | If linked to a CRM | Yes, with setup | ✕ | |
| Revenue booked from calls | Sometimes | Rarely | ✕ | |
| Outcome of each call | Every call | Limited | Agent-coded | ✕ |
| Tracks which ad drove a call | ✕ | Yes, main purpose | Sometimes | ✕ |
| Made for small businesses | Mostly marketers | Contact centres | Everyone | |
| Setup | Divert your number | Tracking numbers | Implementation project | None |
| Typical cost | From $40.83/mo yearly | Monthly per number | Per agent seat | Included in the bill |
| Get started |
Summarises common options in Australia as of September 2026. Call tracking and contact centre pricing depends on numbers, seats and features.
Call analytics is included in every plan, alongside the calls, outcomes and bookings it measures. One monthly price covers answered minutes. AUD, ex GST.
For sole traders who want inbound calls handled while they work.
$40.83/month
$490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For teams that want recordings and summaries to review calls.
$124.17/month
$1,490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For busier local teams handling more calls and appointments.
$332.50/month
$3,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For groups receiving calls across several locations.
$582.50/month
$6,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.
Pricing
Priced to your volume
Reply within one business day
All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.
Choose an industry to see the numbers Miya tracks most for it.
Spring and autumn are busy, but by how much? Call analytics shows quote requests and bookings month by month, so you can plan crews and ad spend ahead of the rush.
Seasons
compared month by month
Quotes
tracked to bookings
Value
booked from calls
“Good morning, Ironwood Landscaping, Miya speaking. Quote or maintenance visit?”
“We need the backyard redone before summer. Can someone quote next week?”
It measures your business phone calls, from how many arrive to what they turn into. RingOut's call analytics shows answered calls, bookings, revenue booked and busy times for the calls Miya handles, so you can see what the phone earns and when you need the most cover.
Start with answered calls, calls that became bookings, the value of those bookings and when calls arrive. Together they show how much work the phone brings in and when you need cover. Add the share of calls that arrive after hours to see how much work comes in while you are closed.
No. Call tracking usually credits each call to the ad or web page that produced it, using tracking numbers. RingOut's analytics focuses on what happened on each call and what it was worth, so it tells you how many calls turned into booked work.
No. Teams call analytics helps IT teams troubleshoot call quality on Microsoft Teams. RingOut's analytics reports on customer calls to your business, such as bookings and revenue, so it answers business questions about work won, with nothing about network quality or dropped connections.
Answered call counts, bookings from calls, revenue booked, busy hours, after-hours share, outcome breakdowns and spam avoided, plus a split by location for businesses with several sites. Every report updates as calls come in, so the dashboard always shows the current week.
Yes, on the Business plan. Each site has its own figures, and you can compare them side by side. That makes it easy to see which location gets the most calls, which books the most work and where extra phone cover would help.
From bookings made on calls, using the value of each booked job. Work booked outside RingOut isn't included, so the figure shows what the phone line itself produced. Setting accurate prices in your knowledge base keeps the revenue figure close to what you invoice.
Yes, in the sense that the figures come from calls an AI handles and labels. Miya sets each call's outcome, so analytics needs no manual tagging. Every answered call, booking and screened spam call is counted automatically, without anyone filling in a form.
Yes. Trends over time let you compare this week with last week, or this month with last month. That helps you spot seasonal patterns, measure the effect of an advertising campaign and plan staff around the weeks when calls usually peak.
No. RingOut's call analytics stay in your RingOut dashboard and are not sent to Google Analytics or a CRM. Each report covers your calls, outcomes and bookings for the dates you pick, so you can review how the phone is performing in one place without building anything yourself.
It is free with every RingOut plan. Starter is $49 billed monthly, or $40.83 per month on an annual plan, AUD ex GST, with no separate reporting fee. Every plan includes the same dashboard, and the top plan adds a split by site.
Business adds a split by site, so groups with several locations can compare calls, bookings and outcomes for each one. Business costs $699 a month in Australian dollars before GST, and every other plan shows the same dashboard as a single combined view of your calls.
See every answered call, every booking and the revenue behind them in one dashboard, split the way you run the business. Start a trial and watch your own numbers build.
Want to explore the dashboard yourself? Get started, then choose a plan from $40.83 a month paid annually.
Tell us which figures matter most to you and we'll show where they live in the dashboard.
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24/7 call answering from $40.83/mo billed yearly, ex GST
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