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Coming soonSoon Miya will hand a live caller to your mobile, telling you who's calling and why before you pick up, so you never start a call cold.
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Built for Australian local businesses
A warm transfer is when the person or AI answering a call introduces the caller to the next person before handing them over, sharing who is calling and why, so the caller doesn't have to repeat themselves.
Its main parts are:
RingOut is building warm transfer now. Once it is released, Miya will ring your mobile, tell you who is waiting and why, then connect the caller.
When a call is passed on without context, the caller repeats everything and the person picking up starts on the back foot.
A customer rings a plumbing business in Rockhampton, explains a leak to the office, then has to explain it all again when the plumber picks up.
A warm transfer would pass on the details before the plumber answers.
A builder in Bunbury answers a forwarded call on site with no idea who it is or what they want, and fumbles the first minute.
Miya will give you the caller's details before connecting.
A caller to a Darwin accountant is forwarded to a mobile that rings out into voicemail. They hang up and try another firm.
Today Miya takes the details and flags the call; with warm transfer she will try you first.
AI warm transfer will work in four steps: Miya talks to the caller and learns the problem, she rings your mobile while they wait, she briefs you on who it is and why, then connects you. If you can't take it, she returns to the line and takes the details.
The caller explains the problem to Miya, who tells them she is an AI receptionist, as on any RingOut call.
The caller stays on the line while Miya calls the number you choose.
Before you are connected, Miya tells you the caller's name and reason for calling.
Accept and the caller joins; decline and Miya takes a message instead.
This pharmacy caller needs the pharmacist, which is exactly where a warm transfer helps. Hear the details Miya would pass on before connecting them.
Details for the pharmacist
Grace Lee is checking on a script
The main benefits of a warm transfer are callers who don't repeat themselves, staff who answer prepared, faster help on urgent jobs, fewer dropped hand-offs, a more professional impression and calls reaching the right person first time.
The details given to Miya travel with the call.
A short briefing means the first thing you say is useful.
Live problems reach a person before the caller hangs up.
Callers stop ringing out into a voicemail box nobody checks.
Introducing a caller properly feels like a well-run office.
Calls go to the mobile you've picked for that kind of request.
Today, calls that need a person are marked needs you with a summary so you can call back, and RingOut's other features work as normal.
These are the parts planned for the first release.
Most call transfer services forward calls blind, so the person answering has no idea who is on the line. RingOut's AI receptionist will talk to the caller first and brief you before you connect.
You will hear who is calling and why before saying hello.
Transfers start from a conversation Miya has already had with the caller.
If you can't answer, Miya returns to the caller and notes their details.
Transferred calls will sit with their summaries and recordings.
It will run on your existing number, like the rest of RingOut.
Join now and you'll be told the moment it is ready.
Businesses passing calls to a mobile usually rely on plain call forwarding software, a cold transfer by whoever answers, or nothing at all. The table shows how RingOut's planned warm transfer compares.
| What matters | Best value | Call forwarding | Cold transfer | No transfer |
|---|---|---|---|---|
| Briefing before you answer | Coming soon | ✕ | ✕ | ✕ |
| Caller explains once | Coming soon | ✕ | ✕ | |
| Live hand-off to a mobile | Coming soon | ✕ | ||
| Message if nobody answers | Yes, today | Voicemail | Voicemail | Voicemail |
| Call outcome recorded | Yes, today | ✕ | ✕ | ✕ |
| Answered around the clock first | Yes, today | ✕ | ✕ | ✕ |
| Setup | Divert your number | Carrier setting | Staff training | None |
| Typical cost | From $40.83/mo yearly | Often free | Staff time | Lost callers |
| Get started |
Reflects how Australian businesses typically pass calls on, September 2026.
These are today's prices for everything RingOut does now, in AUD ex GST, with answered minutes included.
For sole traders who want inbound calls handled while they work.
$40.83/month
$490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For teams that want recordings and summaries to review calls.
$124.17/month
$1,490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For busier local teams handling more calls and appointments.
$332.50/month
$3,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For groups receiving calls across several locations.
$582.50/month
$6,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.
Pricing
Priced to your volume
Reply within one business day
All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.
See which calls each industry would hand straight to a person once warm transfer arrives.
When a caller smells burning or has no power, a message isn't enough. Warm transfer will let Miya brief the electrician on call and connect them while the customer is still on the line.
Emergencies
handed over live
Briefings
before every transfer
Backups
if no one answers
“Thanks for calling Harbourside Electrical, Miya here. Is this an emergency?”
“Sparks came out of the power point when I plugged the kettle in.”
Miya takes the caller's details and marks the call needs you, with notes you can read before ringing back. The caller is told you will call them, so they know what happens next. Growth and larger plans attach a three-line recap to each of these calls.
Businesses where some calls need a person straight away: an electrician with a no-power call, a clinic with an anxious patient or an agency with a keen buyer. Miya will take the details first, then pass the caller on with a short briefing, so nobody has to repeat themselves or wait for a call back.
It hands a caller to another person after explaining who they are and why they are calling, so the conversation picks up where it left off. The caller never has to repeat themselves. RingOut's warm transfer is coming soon and will let Miya brief you before connecting a caller.
In a warm transfer the next person is briefed before the caller is connected. In a cold transfer the call is passed straight through with no introduction, so the caller usually starts again. They take a few seconds longer but leave callers feeling looked after.
Put the caller on hold, call the colleague, explain who the caller is and why they rang, then connect them. RingOut's planned version will have Miya do this for you, briefing your mobile before she connects the call, so you pick up already knowing what the caller needs.
A warm handoff includes an introduction and context, while a cold handoff passes the call on without either. The briefed version usually leaves callers happier because nothing has to be repeated, and the person taking the call can help straight away instead of asking questions again.
There is no launch date yet. Join the waitlist on this page to be emailed as soon as it's ready. In the meantime Miya still picks up every call, and anything that needs you lands at the top of your call list with the caller's name and number.
No. A call forwarding service, or the call forwarding phone system in many offices, sends calls straight to another number with no introduction. Business call forwarding is how you send calls to RingOut today, while warm transfer is the planned step that briefs you first.
Yes, that is the intended design, working with call routing so different calls can go to different people. For example, urgent jobs could go to the on-call worker and billing questions to the office manager. Both warm transfer and call routing are coming soon to every RingOut plan.
AI call transfer is when an AI receptionist passes a live call to a person, ideally with a briefing first. RingOut's AI call transfer is in development, with launch news going to the waitlist first. Until it launches, Miya takes a message for any caller who wants you directly.
Not decided yet. Warm transfer is coming soon, and its price will be shown before you can switch it on. Your current subscription stays exactly as it is meanwhile, so nothing changes on your bill unless you decide to add transfers for your business.
No. The waitlist is free, needs no card and does not start a trial or a bill. You leave your email, and we tell you when warm transfer is ready, so you can decide then whether to add it to the RingOut plan you already have.
Join the waitlist and we'll email you the day warm transfer is ready.
Want to use RingOut now? Get started with the features that are live today.
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24/7 call answering from $40.83/mo billed yearly, ex GST
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