The two-clinic mix-up
9:15 am, MondayA physio group with clinics in Castle Hill and Rouse Hill takes every call at one desk, including bookings meant for the other clinic.
Routing will send each caller to the clinic they want.
Call routing
Coming soonCall routing for Australian business phone lines.
Soon Miya will send each call to the right person or team, based on the time of day, what the caller needs, which location they want or who's rostered on.
- Rules by time, service or location
- Roster-aware hand-offs
- No cost to join the waitlist
Get call routing first
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Built for Australian local businesses
Overview
What is call routing?
Call routing is the process of directing incoming phone calls to the right person, team or location using rules such as time of day, caller needs, location or availability, so every call does not land in one place.
Its main parts are:
- Routing rules: conditions such as business hours, service type or postcode.
- Destinations: the phones, people or teams calls can be sent to.
- Intelligent call routing: using what the caller says to choose where the call goes.
- Fallbacks: what happens when the first choice doesn't answer.
With call routing, Miya will use what each caller tells her to decide which person or team should take the call. Today she answers inbound calls herself and labels each one with an outcome, so your team can see who should follow up.
The problem
Where one phone number overloads Australian businesses.
When every call rings the same phone, the wrong person answers, the right person never hears about it and callers wait.
The after-hours owner
10:30 pm, SaturdayA locksmith in Newcastle gets every call on the owner's mobile, including ones the on-call technician should take.
Rules will send after-hours calls to whoever is rostered on.
The wrong department
2:00 pm, WednesdayA caller to a Perth car dealership wanting a service booking is put through to sales, who have to take a message.
Miya will route by what the caller asks for.
How it works
How AI receptionist call routing will work.
AI receptionist call routing will work in four steps: Miya answers and finds out what the caller needs, she checks your routing rules, she connects the caller with whoever handles that request, and if nobody answers she takes a message. You set the rules once in your dashboard.
- 1
Miya learns what they need
The caller explains their reason to Miya, an AI receptionist, who listens for the service, location or urgency.
- 2
Your rules are checked
Time of day, service, location and roster decide where the call should go.
- 3
The call goes to the right place
Miya passes the call to the person or team the rules pick.
- 4
A fallback if needed
If nobody picks up, she notes the caller's details and marks the call for you.
Sample call
Hear a preview of call routing.
Before routing can send a call anywhere, Miya has to know what it is about. Her first question to this Harbour Build Co caller sorts it into quote, site or defect.
- One question splits calls by type
- New quotes go to the estimating team
- Site and defect calls follow other paths
- The caller never presses a number
Call type detected
New quote for an extension
Benefits
Benefits of call routing.
The main benefits of call routing are callers reaching the right person first time, shorter waits, less load on one phone, after-hours calls reaching whoever is on call, clearer roles for staff and a better experience for multi-site businesses.
Right person, first time
Callers reach the team that can help them.
Shorter waits
No passing a call around the office while the caller holds.
Less load on one phone
Calls spread across people and sites instead of piling up on one.
On-call cover that works
After-hours calls go to whoever is rostered on that night.
Clearer roles
Sales, service and admin calls each land with the right staff.
Better multi-site experience
Callers to a chain reach the branch they meant to call.
Good to know: routing hasn't been released and there's no date yet.
What's included
What RingOut call routing will include.
Time-of-day rules
Different destinations for business hours, evenings and weekends.Service-based routing
Bookings, quotes and complaints sent to different people.Location routing
Callers sent to the branch or region they ask for.Roster awareness
Calls go to whoever is on duty.Intent detection
Miya picks the route from the conversation.Message fallback
Details taken if the chosen person doesn't answer.Routing in analytics
See where calls went and who answered.Learn moreWarm hand-offs
Pairs with planned warm transfer for briefed connections.Learn more
Why RingOut
Get started
Why Australian businesses want routing built into RingOut.
Phone call routing software usually asks you to build menus and press-one trees. RingOut's planned routing will start from a conversation, so callers just say what they need.
0Press-one menus for callers
$0To join the waitlist
- 01
No keypad menus
Callers explain what they want in their own words.
- 02
Rules in plain language
Set routes by hour, service or location without a phone engineer.
- 03
Built for small teams
Simple rules sized for a few people and a handful of sites.
- 04
Every call still answered
If a route fails, Miya takes over instead of a voicemail box.
- 05
Works on your current number
Like the rest of RingOut, routing will run on the number you already use.
- 06
Hear about it first
Waitlist members are told before the public launch.
Compare
AI call routing vs phone menus and basic forwarding.
Businesses routing calls today usually use a press-one phone menu, inbound call routing software in a phone system, or simple forwarding to a mobile. The table compares them with RingOut's planned routing.
| What matters | Best value | Press-one phone menu | Phone system routing | Forward to a mobile |
|---|---|---|---|---|
| Caller explains in their own words | Coming soon | ✕ | ✕ | ✕ |
| Routes by time of day | Coming soon | Manual | ||
| Routes by location | Coming soon | Sometimes | ✕ | |
| Knows who is rostered on | Coming soon | ✕ | Sometimes | ✕ |
| Caller helped if no one picks up | Yes, Miya takes over | Voicemail | Voicemail | Voicemail |
| Calls answered first | Yes, today | ✕ | ✕ | ✕ |
| Setup | Rules in your dashboard | Menu recording | Provider configuration | Carrier setting |
| Typical cost | From $40.83/mo yearly | Part of a phone plan | Per-seat licences | Often free |
| Get started |
Covers routing options common in Australia as of September 2026.
Pricing
Call routing pricing.
Routing appears as a coming-soon item on each plan below. The prices shown cover everything RingOut does today. AUD, ex GST, answered minutes included.
Starter
For sole traders who want inbound calls handled while they work.
$40.83/month
$490 billed yearly, 2 months free
Get startedMinutes and numbers
- 60 call minutes a month
- 1 local number included
- 1 Australian voice
- 2 simultaneous calls
- Extra minutes $0.99/min
- Extra numbers $12/mo
- Extra concurrency $20/mo
Included
- 24/7 call answering
- Appointment booking, 2-way sync
- Knowledge base of your business
- Call outcomes
- Call analytics
- Spam call screening
- Recordings & transcripts
- Call summaries
- Call transferComing soon
- Call routingComing soon
- SMS follow-upComing soon
Support and admin
- Email support
- Setup guidance
- Priority support
- Uptime SLA
Growth
Most popularFor teams that want recordings and summaries to review calls.
$124.17/month
$1,490 billed yearly, 2 months free
Get startedMinutes and numbers
- 250 call minutes a month
- 2 local numbers included
- 3 Australian voices
- 4 simultaneous calls
- Extra minutes $0.75/min
- Extra numbers $12/mo
- Extra concurrency $20/mo
Included
- 24/7 call answering
- Appointment booking, 2-way sync
- Knowledge base of your business
- Call outcomes
- Call analytics
- Recordings & transcripts
- Call summaries
- Spam call screening
- Call transferComing soon
- Call routingComing soon
- SMS follow-upComing soon
Support and admin
- Email support
- Guided setup call
- Priority support
- Uptime SLA
Professional
For busier local teams handling more calls and appointments.
$332.50/month
$3,990 billed yearly, 2 months free
Get startedMinutes and numbers
- 900 call minutes a month
- 3 local numbers included
- 8 Australian voices
- 8 simultaneous calls
- Extra minutes $0.60/min
- Extra numbers $12/mo
- Extra concurrency $20/mo
Included
- 24/7 call answering
- Appointment booking, 2-way sync
- Knowledge base of your business
- Spam call screening
- Call outcomes
- Call analytics
- Recordings & transcripts
- Call summaries
- Call transferComing soon
- Call routingComing soon
- SMS follow-upComing soon
Support and admin
- Priority support in Australia
- Guided setup call
- Quarterly review
- Uptime SLA
Business
For groups receiving calls across several locations.
$582.50/month
$6,990 billed yearly, 2 months free
Get startedMinutes and numbers
- 1,750 call minutes a month
- 5 local numbers included
- Unlimited Australian voices
- 12 simultaneous calls
- Extra minutes $0.50/min
- Extra numbers $12/mo
- Extra concurrency $20/mo
Included
- 24/7 call answering
- Appointment booking, 2-way sync
- Knowledge base of your business
- Spam call screening
- Call outcomes
- Call analytics by location
- Recordings & transcripts
- Call summaries
- Call transferComing soon
- Call routingComing soon
- SMS follow-upComing soon
Support and admin
- Priority support in Australia
- Dedicated onboarding
- Quarterly review
- Uptime SLA
Enterprise
Need more than 1,750 minutes?
For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.
Pooled minutes across sites
Custom invoicing & reporting
Uptime SLA
Dedicated onboarding
Pricing
Priced to your volume
- Volume rate per minute
- Monthly or annual terms
- One invoice for every site
Reply within one business day
All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.
Industries
See home services
Call routing for Australian industries.
Select a sector to see where Miya would send its calls once routing launches.
Gas, plumbing and commercial calls sent to the right crew.
A gas smell needs the licensed gasfitter on duty, while a blocked drain can go to the next available plumber. Routing will send each call to the crew that handles that work.
Gas leaks
to the gasfitter
Drains
to the next plumber
Commercial
to the manager
01Gas calls
Sent to the licensed gasfitter on duty.
Sent to the licensed gasfitter on duty.
02Drain jobs
Passed to the next available plumber.
Passed to the next available plumber.
03Commercial work
Routed to the commercial manager.
Routed to the commercial manager.
Miya answers
Example call
Example call
“Morning, Summit Plumbing and Gas, Miya here. Is it plumbing or gas?”
BookedQuote enquiryNeeds youSpam dropped
“I can smell gas near the meter at the side of the house.”
TCTypical caller
Gas leak, 7:25 am
Gas leak, 7:25 am
TradiesPlumbersElectriciansCleanersAir con and HVACPest control
FAQ
Call routing FAQs.
What does call routing do?
It sends each incoming call to whoever should take it, based on rules you set. RingOut's call routing is coming soon, with Miya choosing the route from the conversation, so a caller who explains their problem reaches the right person without pressing anything.
What does call routing mean?
It means deciding where a phone call goes before anyone answers it, using conditions such as time, location, caller needs or who is available. Routing is common in larger businesses with several teams, and it helps smaller businesses with more than one site or service line too.
What is automated call routing?
Automated call routing is the use of software to direct calls without a person deciding each time. Phone menus, time-based rules and AI that listens to the caller are all forms of it. RingOut's version, coming soon, will pick each destination from the conversation with Miya.
When will RingOut call routing launch?
Routing doesn't have a release date yet. Add your name to the waitlist and you'll hear as soon as it's available. Until then, Miya answers every call herself and passes anything she cannot finish to you, so no caller is lost in the meantime.
How are calls handled before routing is available?
Miya handles each call on her own, books appointments where she can and marks the rest needs you with the caller's details, so nothing is lost while routing is built. Growth and larger plans also show a written recap of every flagged call to speed up your call backs.
What is intelligent call routing?
Intelligent call routing is routing that chooses a destination from information about the call, such as what the caller says or their history. RingOut's version, coming soon, will use the conversation with Miya, so the route depends on the reason for the call instead of a number pressed on a menu.
Is inbound call routing different from forwarding?
Yes. Inbound call routing picks a destination for each call based on rules, while forwarding sends every call to the same place. Forwarding is how calls reach RingOut today; routing, when it launches, will decide where each call goes once Miya understands why the person is ringing.
Is there a call routing service for small businesses?
Yes, several phone providers offer a call routing service, usually built on phone menus. RingOut's routing, when it launches, is designed for small businesses that want callers to explain what they want out loud, with no menus to work through and no numbers to press.
What is the best call routing software?
The best call routing software is the one that fits your size and how callers reach you. Contact centres often use complex routing engines, while a small business usually gets more from simple rules and an AI receptionist that asks callers the reason for their call. Look for routing that is easy to change yourself.
How does routing compare with a keypad menu?
A keypad menu makes callers pick from a list before anyone helps them. RingOut's routing will start from a conversation instead: Miya asks why they are ringing, then passes the call to whoever should take it. Callers never have to guess which option fits their problem, and nobody hangs up halfway through a menu.
Will call routing cost extra?
Not decided yet. Routing is coming soon, and we will publish its price before it can be added to any account. Nothing about your present plan changes in the meantime, and you only pay more if you choose to turn routing on once it arrives for your business.
Does joining the routing waitlist cost anything?
No. Adding your email to the routing waitlist is free, takes a minute and asks for no payment details. Your RingOut account and plan stay exactly as they are, and we tell you the day the feature is ready to turn on.
Get notified when call routing is ready.
Join the waitlist and we'll let you know when routing launches.
- No cost to join.Add your name and that's it.
- Nothing to install.Routing will arrive on the number you already use.
- Early news.Waitlist members hear about launch first.
Ready to start with the live features? Get started and add routing when it arrives.
Get routing updates
Tell us how many people or locations take your calls and we'll keep you informed.
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