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Spam call screening

AI call screening for Australian businesses.

Miya picks up every call, asks unknown callers what they need and ends telemarketer and scam calls politely, so only real customers take up your time.

  • Sales pitches and scams ended politely
  • Every screened call logged for you
  • Real enquiries handled as normal
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Watch Miya screen a call

We'll play a sales call and a real enquiry so you can compare them.

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Built for Australian local businesses

  • Roselands Veterinary Clinic
  • West Arctic Air
  • Australian ReUse
  • Bought Property Group
  • Good News
  • Professionals Build
  • Athelyx
  • Budget Salon Supplies
  • Killer Candle Co.
Overview

What is AI call screening?

AI call screening uses artificial intelligence to answer or intercept incoming calls, find out who is calling and why, and filter out spam, scams and sales calls before you pick up.

Its main parts are:

  • Caller questioning: unknown callers are asked their name or reason for calling.
  • Intent detection: the AI judges from what is said whether the call is genuine or spam.
  • Filtering: unwanted calls are ended or blocked.
  • Logging: screened calls are recorded so nothing disappears without trace.

With RingOut, Miya screens your incoming calls, helps real customers and politely ends pitches and scams, labelling them spam dropped. Now and then a genuine caller is screened out, which is why every screened call stays in your log.

The problem

Where spam calls eat into Australian business hours.

Small businesses field a steady stream of energy offers, marketing pitches and scam calls. Each one pulls someone off a job or away from a customer.

The energy plan pitch

10:15 am, Tuesday

An electrician in Mandurah climbs down a ladder to answer an unknown number. It is the third energy switching offer this week.

Miya takes the call and ends the pitch politely.

The fake tax office call

1:05 pm, Thursday

A bookkeeper in Launceston gets a call claiming a tax debt and demanding payment by gift card.

Calls like this are ended and logged instead of reaching you.

The search ranking cold caller

4:40 pm, Friday

A cafe owner in Bendigo keeps getting calls promising first place on Google, always during the afternoon rush.

Repeat sales pitches are screened out every time.

How it works

How the call screening service works.

The call screening service works in four steps: Miya answers in your business name, she asks unknown callers what the call is about, she decides whether it's a real enquiry or spam, and she either helps the caller or ends the call and logs it. Genuine callers never notice the check.

  1. 1

    Miya answers

    Every call is picked up in your business name, and callers are told they're talking to an AI receptionist.

  2. 2

    She asks the reason

    Callers she doesn't recognise are asked what they're ringing about.

  3. 3

    She decides

    Genuine enquiries carry on as normal, while pitches and scams are identified from what the caller says.

  4. 4

    Spam is ended and logged

    Spam calls are closed politely and labelled spam dropped in your dashboard.

Sample call

Hear an example caller get straight through.

Spam screening only stops sales and robocalls. A diner wanting a Friday table at The Corner Bistro reaches Miya without any delay, as this call shows.

  • Genuine callers are never held up
  • No extra questions for real customers
  • The diner is greeted like any other guest
  • A table for six gets booked

Let through

Genuine diner, table booked

Benefits

Benefits of AI call screening.

The main benefits of AI call screening are fewer interruptions, protection from scam calls, more time for real customers, no awkward refusals, a clear record of what was screened and spam kept out of your call numbers.

Fewer interruptions

Cold callers never reach your mobile, so you stop climbing down ladders for sales pitches.

Protection from scam calls

Callers pushing for payments or personal details for no good reason are ended before they reach you.

More time for customers

The minutes you used to lose to pitches go back to paying work.

No awkward refusals

Miya declines politely, so you never have to say no to a persistent salesperson again.

A record of what was screened

Every screened call is logged, so you can check nothing genuine was turned away.

Cleaner call numbers

Spam is labelled separately, so your figures show the calls that were real enquiries.

Good to know: screening relies on the conversation, so an unusual genuine call, such as a new supplier or a recruiter, can occasionally be screened out. Every screened call stays in your dashboard with its summary, so you can ring back if one was real.

What's included

What's included in RingOut spam call screening.

Spam screening is switched on for the Professional and Business plans, with each screened call logged in your dashboard.

Reason-for-call check

Unknown callers are asked what they need before anything else.

Sales pitch detection

Energy offers, marketing pitches and cold sales calls recognised from the conversation.

Scam call handling

Callers pushing for payments or personal details are ended.

Recorded message handling

Automated messages with no real enquiry behind them are closed off.

Spam dropped label

Screened calls are tagged so they stay out of your way.Learn more

Screened call summaries

Each screened call gets a short note on who rang and why.Learn more

Spam counts

See how many spam calls were screened each week.Learn more

Real callers unaffected

Genuine enquiries carry on as a normal call with Miya.Learn more
Why RingOut

Why Australian businesses use RingOut to screen calls.

Phone-level spam filters mostly check numbers against a list. RingOut's AI receptionist listens to what the caller wants, which catches pitches from brand-new callers too.

1Question to sort spam from customers
0Sales pitches you have to decline
Get started
  1. 01

    Judged on what callers say

    New numbers and local-looking numbers are caught by the conversation itself.

  2. 02

    Polite with every caller

    Nobody is hung up on mid-sentence, and spam calls are closed courteously.

  3. 03

    Nothing screened is hidden

    Every screened call sits in your log with a short summary.

  4. 04

    A professional first impression

    Even cold callers hear a proper greeting, which protects how your business comes across.

  5. 05

    No separate app

    Screening is part of RingOut, with nothing extra to install on your phone.

  6. 06

    Included in AUD pricing

    Screening comes with Professional and Business, from $332.50 a month billed yearly, AUD ex GST.

Compare

AI call screening vs other ways to stop spam calls.

Businesses trying to cut spam usually rely on the screening built into their phone, a carrier call-blocking service or letting unknown numbers ring out. The table shows the trade-offs next to RingOut.

RingOut AI call screening compared with phone call screening, carrier call blocking and ignoring unknown numbers
What mattersBest valuePhone call screeningCarrier call blockingIgnoring unknown numbers
Asks the caller what they wantSome phones✕✕
Catches pitches from new numbersSometimesRarelyYes, and real callers too
Real customers still helpedYes, by MiyaYou still answerYou still answerOften missed
Log of screened callsEvery callRecent calls listLimited✕
Books genuine callers✕✕✕
Works while you are busy24/7On your phone only
Summary of each callSometimes✕✕
Typical costFrom $332.50/moFreeFree or low costLost enquiries
Get started

Summarises common spam-call options available in Australia as of September 2026. Phone and carrier features vary by model and provider.

Pricing

AI call screening pricing in Australia.

Spam call screening is part of the Professional and Business plans, next to call answering, transcripts and outcome labels. One monthly price covers your answered minutes. AUD, ex GST.

Starter

For sole traders who want inbound calls handled while they work.

$40.83/month

$490 billed yearly, 2 months free

Get started

Minutes and numbers

  • 60 call minutes a month
  • 1 local number included
  • 1 Australian voice
  • 2 simultaneous calls
  • Extra minutes $0.99/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Call outcomes
  • Call analytics
  • Spam call screening
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Email support
  • Setup guidance
  • Priority support
  • Uptime SLA

Growth

Most popular

For teams that want recordings and summaries to review calls.

$124.17/month

$1,490 billed yearly, 2 months free

Get started

Minutes and numbers

  • 250 call minutes a month
  • 2 local numbers included
  • 3 Australian voices
  • 4 simultaneous calls
  • Extra minutes $0.75/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Call outcomes
  • Call analytics
  • Recordings & transcripts
  • Call summaries
  • Spam call screening
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Email support
  • Guided setup call
  • Priority support
  • Uptime SLA

Professional

For busier local teams handling more calls and appointments.

$332.50/month

$3,990 billed yearly, 2 months free

Get started

Minutes and numbers

  • 900 call minutes a month
  • 3 local numbers included
  • 8 Australian voices
  • 8 simultaneous calls
  • Extra minutes $0.60/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Spam call screening
  • Call outcomes
  • Call analytics
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Priority support in Australia
  • Guided setup call
  • Quarterly review
  • Uptime SLA

Business

For groups receiving calls across several locations.

$582.50/month

$6,990 billed yearly, 2 months free

Get started

Minutes and numbers

  • 1,750 call minutes a month
  • 5 local numbers included
  • Unlimited Australian voices
  • 12 simultaneous calls
  • Extra minutes $0.50/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Spam call screening
  • Call outcomes
  • Call analytics by location
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Priority support in Australia
  • Dedicated onboarding
  • Quarterly review
  • Uptime SLA
Enterprise

Need more than 1,750 minutes?

For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.

Pooled minutes across sites Custom invoicing & reporting Uptime SLA Dedicated onboarding

Pricing

Priced to your volume

  • Volume rate per minute
  • Monthly or annual terms
  • One invoice for every site
Talk to sales

Reply within one business day

All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.

Industries

Call screening for Australian industries.

Tap your industry to see the spam calls Miya screens out most often.

Energy pitches screened while you're on the roof.

Air conditioning and electrical businesses get endless solar and energy switching calls. Miya screens them out and still books the customer whose split system has stopped working.

Pitches

screened out

Lead sellers

logged

Customers

served as normal

01Solar pitches
Panel and battery sales calls ended politely.
02Lead sellers
Calls offering to sell you jobs logged as spam.
03Real jobs
Genuine service calls booked as normal.
See home services
Miya answers
Example call
“Hi, Coastline Air Conditioning, Miya speaking. What can I help with?”
BookedQuote enquiryNeeds youSpam dropped

“Our split system's blowing warm air and it's 38 degrees. Can someone come today?”

TCTypical caller
Service call, 1:45 pm
TradiesPlumbersElectriciansCleanersAir con and HVACPest control
FAQ

AI call screening FAQs.

What does AI call screening do?

It answers your calls and filters out spam before it takes up your time. On Professional and Business plans, RingOut's Miya checks why each unknown caller is ringing, helps real customers as normal and politely ends sales pitches, robocalls and scams, logging each one for you.

What is phone call screening?

It is checking who is calling and why before a call gets your attention. Phones do it with number lists or by asking callers for their name, while an AI receptionist does it with a short conversation. The aim is the same: real customers get through and time-wasters do not.

Will real customers ever be screened out?

Not often. An unusual genuine call can occasionally be mistaken for a pitch, so every screened call is logged with a summary and you can ring the person back. Checking the spam list once a week takes a minute and catches anything that should not have been screened.

Can I see which calls were screened?

Yes. Each one is labelled spam dropped in your dashboard, with the time, the number and a short summary of what the caller wanted. You can open any screened call to read the transcript or play the recording if you want to check how it was handled.

Does call screening work on my mobile?

Yes, when your mobile is the business number and its calls go through RingOut. Screening does not touch calls made straight to a personal mobile that you have not diverted. Once that diversion is set, every call to the number is checked before it can interrupt your day.

What happens to robocalls and recorded messages?

Miya treats automated messages with no real enquiry behind them as spam and closes the call, logging it like any other screened call. Recorded sales messages, fake prize offers and silent calls are ended quickly, so they use as little of your monthly minutes as possible.

Is a call screening service worth it for a small business?

Usually, yes. Spam calls cost time and focus, and a call screening service gives those minutes back to paying work while real enquiries are still answered. If you get several sales or scam calls a week, screening on the Professional plan quickly pays for the interruptions it removes.

How does Miya tell spam from a real customer?

By listening to the reason for the call. Someone asking about a job or appointment is helped as normal, while offers to sell you something or requests for payment details are treated as spam. A new customer calling from an unknown number is never blocked for that alone.

Is RingOut an AI spam call blocker?

Yes, in effect. It doesn't block numbers on your handset, but Miya ends spam calls to your business line before they reach you. She judges each call by its purpose, so spam from brand-new numbers is handled just as well as spam from familiar ones.

How much does AI call screening cost?

It comes with the Professional plan and above, from $399 a month or $332.50 monthly on a yearly plan, AUD ex GST. Screening isn't charged as an extra, and Professional also includes 900 minutes, three local numbers, eight voices and eight calls at once.

Which plans include spam call screening?

Screening is built into Professional, at $399 monthly ex GST, and into Business. On Starter and Growth, Miya still answers and labels every caller, but sales pitches and robocalls are not filtered out automatically, so they reach her just like anyone else ringing your business.

Stop spam calls reaching you.

Miya screens every call to your business number, helps the real customers and ends pitches and scams politely, with each one logged. Start a trial and see how many spam calls you have been taking.

  • Hear a pitch get screened.We play a realistic sales call so you can hear how Miya ends it.
  • From the first diverted call.Screening begins as soon as your number points to RingOut.
  • Nothing hidden.Every screened call appears in your log with a summary.

Want screening on your own number? Get started on Professional, from $332.50 a month on an annual plan.

See your spam calls screened

Tell us the spam calls you get most and we'll show you how Miya handles them.

You choose your demo time straight after sending this. See how we handle your details in our Privacy Policy.

24/7 call answering from $40.83/mo billed yearly, ex GST

Book a demo