Keep your business calls covered. See how Miya answers enquiries and books appointments for your business.
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Every call Miya answers is recorded, turned into a transcript and summarised, so you can check exactly what was said.
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Built for Australian local businesses
Call recording software captures phone conversations as audio and stores them so they can be played back, searched and kept as a record, usually with a notice telling callers the call is recorded.
Its main parts are:
With RingOut, recording starts after the notice on every call Miya takes, with a transcript and summary attached. It covers calls answered for your business, so calls you make or take on a personal mobile are not included.
A phone call leaves no paper trail. When a detail is questioned weeks later, it comes down to what each person remembers.
A customer of a painting business in Coorparoo says they were told a two-bedroom repaint would cost $2,800. Nobody can remember what was said on the phone.
The transcript shows the price Miya gave from your list, word for word.
A locksmith in Parramatta arrives for a lockout and the unit number on the job sheet is wrong. The caller said it once, early on a Monday, and it was written down in a hurry.
Replay the address and access details straight from the call.
A customer tells a Ballarat car service centre they were promised a Saturday slot. The owner has no way to check what was agreed.
Search the caller's number and hear the call again.
Cloud call recording works in four steps: Miya tells the caller the call is recorded, the conversation is recorded, a transcript and summary are written, and the call is saved to your dashboard to search and replay. Recordings are kept online, so there is no recorder or phone hardware to install.
Each call opens with a short line letting the caller know it is recorded. You can keep the standard wording or write your own.
Both sides of the call are captured from the moment Miya answers until the caller hangs up.
Every word is transcribed with who said it and when, and a short summary notes why the person called and what happens next.
Calls land in your dashboard. Look one up by the caller's name or number, or by date, and play it back in your browser.
Law firms like to keep an exact record of first contact. This new-client call to Hartley and Co is saved as audio with a word-for-word transcript.
Saved for the firm
Audio, transcript and outcome
Consultation booked
The main benefits of call recording software are settling disagreements with the facts, catching details you missed, checking what was quoted, better answers from Miya, less note-taking and arriving prepared for each job.
When a customer remembers a call differently, play it back instead of arguing over who said what.
Addresses, unit numbers and access codes are on the recording and in the transcript, so a rushed note is never the only copy.
Hear exactly which price or timeframe the caller was given from your price list.
Listen to the questions callers ask most, then add or fix answers in your knowledge base.
You don't need a notepad by the phone. The transcript and summary do that job.
Read the transcript before you head out and know what the customer asked for.
Good to know: RingOut records the calls Miya answers. It does not record calls you place or receive directly on your personal phone. Recording rules differ between states, so get legal advice for your situation.
RingOut's AI call recorder comes with the Growth plan and above, with no recording add-on.
Most call recording systems are built for sales teams making outbound calls. RingOut records the calls your business receives, and every call is saved with a written transcript and a summary.
Growth, Professional and Business all come with recording, transcripts and summaries, so there is no add-on to buy.
The notice plays before the conversation starts. You can keep the standard wording or write your own.
Read the call when you only need one detail, instead of listening to the whole thing.
Each call is indexed as it is saved, so the one you need is a search away.
Recording happens on RingOut's side, so remote call recording works wherever you or your team are. You divert your existing number and keep the phone you have.
Every plan price is published in Australian dollars, with Growth from $124.17 a month paid yearly, ex GST.
Most small businesses handle phone call recording with a recorder app on their mobile, the recording option on a business phone system, or handwritten notes. The table below sets those against RingOut.
| What matters | Best value | Phone recorder app | Business phone system | Notes by hand |
|---|---|---|---|---|
| Records every call automatically | Depends on the phone | Usually, once set up | ✕ | |
| Recording notice to callers | Every call | Varies by app | Often configurable | Nothing recorded |
| Transcript of the call | Every call | Some apps | Often extra | Your notes only |
| Summary of each call | Every call | ✕ | Sometimes | ✕ |
| Search by caller or date | Limited | ✕ | ||
| Answers the call as well | Yes, Miya answers | ✕ | ✕ | ✕ |
| Setup | Divert your number | Install on each phone | Set up by your provider | A notepad |
| Typical cost | From $124.17/mo | Free to low cost | Often a paid add-on | Your time |
| Get started |
Describes typical options available to Australian businesses, checked September 2026. Features and costs vary by app, handset and phone provider.
Call recording, transcripts and summaries are included from the Growth plan up. Each plan is one monthly price with answered minutes included, and there are no per-recording or setup fees. AUD, ex GST.
For sole traders who want inbound calls handled while they work.
$40.83/month
$490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For teams that want recordings and summaries to review calls.
$124.17/month
$1,490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For busier local teams handling more calls and appointments.
$332.50/month
$3,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For groups receiving calls across several locations.
$582.50/month
$6,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.
Pricing
Priced to your volume
Reply within one business day
All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.
Pick an industry to see which calls are worth having on record.
When a customer disputes a price or a job detail weeks later, you can play back the original call. The transcript keeps the address, the fault and the quote in writing.
Quotes
kept word for word
Addresses
saved in writing
Call-outs
replayable later
“Thanks for calling Ironbark Plumbing, you're speaking with Miya. This call is recorded. What's happening at your place?”
“The hot water's been off since last night and the tank is making a clicking noise.”
Yes, on Growth, Professional and Business. Calls answered on your RingOut number are recorded automatically, with nothing to switch on for each call. Each one starts with a short recording notice, so callers know before the conversation begins. Starter does not include recording.
In your RingOut dashboard, stored in a Sydney data centre. Each recording sits with its transcript, summary and outcome, and you can play it back in any web browser. Recordings stay private to your team, and you choose which staff members get a login to listen.
Not with RingOut. Miya introduces herself as an AI receptionist and plays a short recording notice at the start of every call. Recording rules differ between states, so check our call recording consent guide or get legal advice for your business.
Yes. Search by caller name, phone number, date or job, then open the recording, transcript and summary together. That makes it quick to find a past quote, check what a customer asked for or settle a question about what was agreed on the phone.
No. RingOut records inbound calls answered on your RingOut number. Calls you make or take directly on your own mobile are not recorded. RingOut does not make outbound calls at all, so every recording is a call a customer chose to make to your business.
Yes, on the recording plans from Growth up. Every live call Miya answers is recorded from the moment she picks up, straight after the recording notice. Calls you pick up yourself on a personal phone are separate and would need their own recorder app to capture.
It records phone calls and saves them to play back later. From the Growth plan up, RingOut records each call Miya picks up, writes a transcript and a short summary, and labels how the call ended, so any conversation can be reviewed without listening to all of it.
Cloud call recording is a service that saves your calls online instead of on a handset or an office recorder, and it is also called cloud based call recording. With RingOut the recording is made on our side, so you only need to divert your existing number.
The best software to record business phone calls is the one that matches the calls you need to record. Sales teams making outbound calls often choose call recording solutions built into a dialler, while a local business that mostly receives calls gets more from a call recording service that also answers and writes up each call.
RingOut includes call recording from the Growth plan, at $124.17 a month billed yearly or $149 month to month, AUD ex GST. Transcripts and summaries are part of it, with no setup fee and no separate charge for storing or playing back recordings.
Recording comes with every plan from Growth upward, priced from $149 monthly in AUD, ex GST. Starter skips recording but still notes who rang and how each call ended. On the higher plans, every recording comes with a transcript and a short written summary you can skim later.
Each answered call is kept as a recording with its transcript and summary, so you can check what was said instead of relying on memory. Start a trial and see your own calls on file.
Rather set it up yourself? Get started on Growth, from $124.17 monthly (AUD, ex GST).
Tell us which calls you most need a record of and we'll show you how they look in the dashboard.
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24/7 call answering from $40.83/mo billed yearly, ex GST
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