Beta: Ringout is still in development, so some things will change. Payments are in test mode, so no real money is taken.

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24/7 answering

24 hour call answering service for Australian businesses.

Calls answered at 10 am or 3 am alike. Miya books the work and keeps a record of each call, every hour of every day.

  • Every hour, every day of the year
  • No night or holiday surcharges
  • Urgent calls flagged
Hear Miya35-second call

Hear cover at any hour

Pick an hour of the day and we will play you a call from it.

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Built for Australian local businesses

  • Roselands Veterinary Clinic
  • West Arctic Air
  • Australian ReUse
  • Bought Property Group
  • Good News
  • Professionals Build
  • Athelyx
  • Budget Salon Supplies
  • Killer Candle Co.
Overview

What is a 24 hour call answering service?

A 24 hour call answering service is a service that makes sure every call to your business is picked up, at any hour of the day or night, on every day of the year. No caller reaches voicemail, even at 3 am on a Sunday.

  • Continuous cover. calls answered day, night, weekend and holiday
  • Consistent handling. the same greeting and rules at every hour
  • Urgency triage. calls that cannot wait come first
  • A full call log. every call recorded with an outcome

With RingOut, that service is Miya, an AI receptionist who answers at 3 am exactly as she does at 3 pm. She books available times, takes details and flags urgent calls for your team, within your plan's minutes and its limit on simultaneous calls.

Miya · 3 am call

Caller, 3:12 am: "I am locked out of my house. Can a locksmith come now?"

Miya took the address, checked urgency and flagged the call for the on-call locksmith.

Call outcome

1/1Urgent call flagged3:12 am, CarltonNeeds you
Answered at 3 amYes
Address capturedYes
Urgency checkedYes
Caller waitedNo
View in your RingOut dashboard
The problem

Calls do not keep business hours.

A 24/7 answering service covers the gaps between opening hours, where voicemail loses the most work.

Missed callLockout, Carlton3:12 am
VoicemailNo message left

3 am

Locked out at 3 am

A homeowner rings a locksmith in the middle of the night. Voicemail answers, so they call another business.

With MiyaPicked up at 3 am with the Carlton address on file.

Missed callBooking, Monday6:45 am
VoicemailNo message left

Before opening

An early caller

A patient rings before the clinic opens to book for that day. No answer, so they try another clinic.

With MiyaBooked into the 9 am appointment.

Missed callEnquiry, weekend4:30 pm
VoicemailNo message left

Sunday

A Sunday enquiry

A family asks about swimming lessons on a Sunday. The office is closed and the message is missed.

With MiyaTrial lesson booked for Wednesday.

What is included

What 24/7 cover with RingOut includes.

Four jobs run on every call, at every hour.

Always answering

Answers every hour, every day.

Miya picks up instantly at 3 am or 3 pm, with your greeting and an Australian voice.

Explore call answering

Calls todayMiya answering

  • NHNick HallUrgentLocked out, Carlton3:12
  • PGPriya GillBookedGP visit, 9 am6:45
  • SLSara LeeBookedTrial swim lesson, Wed4:30
  • JTJon TaitAnsweredAsked about holiday hours11:50

Round-the-clock booking

Books appointments at any hour.

Callers at midnight get the same free times as callers at noon, booked into your calendar.

Explore appointment booking

Monday, early slots

Mon6Tue7Wed8Thu9Fri10
  • 7:00Taken
  • 8:00Free
  • 9:00Priya Gill, GP visit
  • 10:30Free
  • 12:00Taken
Booked at 6:45 amMon 9 am appointment

Urgency labels

Sorts urgent from routine overnight.

Each call gets an outcome label, so urgent night calls stand out the next morning.

Explore call outcomes
NHNick HallSun 3:12 am, 1 min 48 sUrgent
3:12

Summary

  • Locked out of the house
  • Address in Carlton saved
  • Flagged for the on-call locksmith

When calls arrive

Shows your busiest hours.

Analytics chart calls by hour and day, so you can see how much happens outside opening times.

Explore call analytics

This week

187Calls
52Outside hours
9Urgent
MonTueWedThuFriSatSun
11 spam calls endedDay and night
How it works

How to set up 24/7 call answering.

Turning on round-the-clock cover takes three steps and about an hour.

Step 1About 5 minutes

Choose your minutes

Every plan answers 24/7. Pick by expected calls a month.

Starter60 min$49Growth250 min$149Professional900 min$399

Step 2About 30 minutes

Set urgent rules

Tell Miya what counts as urgent at night or on weekends.

Keyline Locksmiths, Miya speaking.

Lockout call-out, from $150

Google CalendarConnected

Step 3About 10 minutes

Forward all calls

Send every call to RingOut for full cover, day and night.

Call forwarding

All calls

When busy

When unanswered

Forwarding to your RingOut number

Sample call

Hear 24 hour call answering at work.

Plumbing problems do not wait for business hours. Whatever time this blocked-sink call arrives, Miya handles it just as she would at midday.

  • No after-hours voicemail
  • Same questions at any hour
  • Urgency checked before booking
  • The first free visit is offered

Booked overnight-ready

Plumber visit set for the morning

Benefits

Benefits of a 24 hour call answering service.

Round-the-clock cover matters most when night calls are the valuable ones.

No gaps in cover

Lunch breaks, school pick-ups, nights and holidays are all covered. There is never a moment when the phone rings out.

The same service at any hour

Callers get the same greeting and the same booking options at midnight as they do at midday, every time.

No overnight surcharges

One flat monthly price covers every hour. Night, weekend and holiday calls use the same included minutes.

Urgent calls stand out

Time-critical night calls are marked clearly, so they are the first thing you see each morning.

Bookings while you sleep

Jobs land in your calendar overnight. Your day starts with confirmed work instead of call-backs.

A full record of the night

Every call is logged with an outcome, so a quick look shows what happened while you were away.

Pricing

Plans with 24/7 cover included.

Unlike a 24 hour telephone answering service that bills per call, every RingOut plan answers around the clock for one monthly price, in AUD, ex GST.

Prices last updated October 2026

Starter

For sole traders who want inbound calls handled while they work.

$40.83/month

$490 billed yearly, 2 months free

Get started

Minutes and numbers

  • 60 call minutes a month
  • 1 local number included
  • 1 Australian voice
  • 2 simultaneous calls
  • Extra minutes $0.99/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Call outcomes
  • Call analytics
  • Spam call screening
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Email support
  • Setup guidance
  • Priority support
  • Uptime SLA

Growth

Most popular

For teams that want recordings and summaries to review calls.

$124.17/month

$1,490 billed yearly, 2 months free

Get started

Minutes and numbers

  • 250 call minutes a month
  • 2 local numbers included
  • 3 Australian voices
  • 4 simultaneous calls
  • Extra minutes $0.75/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Call outcomes
  • Call analytics
  • Recordings & transcripts
  • Call summaries
  • Spam call screening
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Email support
  • Guided setup call
  • Priority support
  • Uptime SLA

Professional

For busier local teams handling more calls and appointments.

$332.50/month

$3,990 billed yearly, 2 months free

Get started

Minutes and numbers

  • 900 call minutes a month
  • 3 local numbers included
  • 8 Australian voices
  • 8 simultaneous calls
  • Extra minutes $0.60/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Spam call screening
  • Call outcomes
  • Call analytics
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Priority support in Australia
  • Guided setup call
  • Quarterly review
  • Uptime SLA

Business

For groups receiving calls across several locations.

$582.50/month

$6,990 billed yearly, 2 months free

Get started

Minutes and numbers

  • 1,750 call minutes a month
  • 5 local numbers included
  • Unlimited Australian voices
  • 12 simultaneous calls
  • Extra minutes $0.50/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Spam call screening
  • Call outcomes
  • Call analytics by location
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Priority support in Australia
  • Dedicated onboarding
  • Quarterly review
  • Uptime SLA
Enterprise

Need more than 1,750 minutes?

For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.

Pooled minutes across sites Custom invoicing & reporting Uptime SLA Dedicated onboarding

Pricing

Priced to your volume

  • Volume rate per minute
  • Monthly or annual terms
  • One invoice for every site
Talk to sales

Reply within one business day

All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.

Industries

Round-the-clock calls by industry.

Tap a sector to see which calls arrive day and night.

Faults at any hour, handled.

Trades get calls at dawn, at dinner and at midnight.

  1. 01Midnight faultsmarked urgent
  2. 02Early startsfirst jobs booked
  3. 03Weekend quotesdetails saved
See home services

Miya answers

"Bolt Electrical, Miya speaking at any hour. What is the problem?"

BookedAnsweredNeeds you

PlumbersElectriciansCleanersHVAC

Why RingOut

Why businesses choose RingOut for 24/7 cover.

Round-the-clock cover without rosters, shifts or overtime.

24/7Answered, every day of the year
$0Night or weekend surcharge
Book a demo
  1. 01

    No shifts to staff

    There is no night roster to fill or pay.

  2. 02

    Identical at every hour

    The 3 am call gets the same care as the 3 pm call.

  3. 03

    Local and upfront

    Australian voices, and Miya says she is an AI.

  4. 04

    Simple monthly billing

    Minutes included, no surprise charges.

  5. 05

    Recordings kept in Sydney

    Call files and transcripts are stored in Australia.

FAQ

24/7 answering FAQs.

What does a 24 hour answering service do?

It picks up your business calls at every hour of every day. RingOut uses an AI receptionist that answers instantly, handles questions, books work and records what happened, whether the call comes at midday or midnight, on a weekday or a public holiday.

Is a 24/7 answering service worth it?

Yes, when calls outside business hours turn into lost work. If one booked job a month covers the plan, round-the-clock cover pays for itself. The Starter plan is $49 a month, and night calls cost exactly what daytime calls do.

Is a 24 hour virtual receptionist the same as a call centre?

No. A call centre uses shifts of people who usually take messages. A 24 hour virtual receptionist like Miya answers every call instantly, books the job without passing it on and never puts a caller in a queue, even at 2 am.

Should I choose a 24/7 virtual receptionist or a live service?

For bookings, quotes and everyday questions, a 24/7 virtual receptionist built on AI answers faster and costs less. A live service can suit calls that need human judgement, such as very sensitive conversations. Some businesses combine both for different call types.

Is there a 24 hour phone answering service with Australian voices?

Yes. RingOut is a 24 hour phone answering service with natural Australian voices and local numbers. It answers on Australian public holidays, sets prices in Australian dollars ex GST and stores call recordings and transcripts in a Sydney data centre.

Does a 24/7 AI receptionist work on public holidays?

Yes. A 24 7 AI receptionist like Miya keeps working through New Year, Easter, Anzac Day and every other public holiday. Holiday calls are handled exactly like weekday calls and use the minutes already included in your monthly plan, with no extra fee.

How are urgent calls handled at night?

You choose the questions that decide urgency. When a night call meets them, Miya labels it for your first attention and records the caller name, number and reason. For life-threatening emergencies, callers are told to hang up and dial 000.

Can I use 24 hour cover only on some days?

Yes. Most carriers let you divert calls on a schedule. You could use Miya around the clock on weekends and only for missed calls on weekdays, then change the schedule whenever your opening hours change, for example over the Christmas break.

Can a 24/7 service handle emergency calls?

Yes, by flagging them rather than advising. Miya tells anyone in danger to ring 000 first, then marks urgent jobs as needing you with the caller's details, so you decide whether to head out. Routine night calls are booked into your calendar or noted for the morning, as you prefer.

Will 24/7 answering work with my calendar?

Yes. Miya books into Google Calendar or Calendly at any hour, offering only times inside the working hours you set, so a 2 am caller can take Tuesday's first slot. Each booking is read back before the call ends, and it appears in your diary straight away.

Do you charge more for night or weekend calls?

No. RingOut plans are one flat monthly price with minutes included. Calls at midnight, on Saturdays and on public holidays draw on the same minutes as any other call, so round-the-clock cover never adds a surcharge or a separate line to your bill.

Which plan should a 24/7 business start on?

Most start on Starter at $49 a month, which covers 60 answered minutes, or Growth at $149 for 250 minutes when nights and weekends are busy. Every plan answers around the clock with no surcharge, so the choice comes down to how many minutes your calls use.

Cover every hour, starting today.

Book a demo, choose any hour and hear Miya handle a call from that time of day.

  • Every hour covered.Days, nights, weekends, holidays.
  • One flat price.No surcharges for nights or weekends.
  • Urgent calls flagged.Ready first thing.

Want cover now? Get started in about an hour.

See 24/7 cover in action

Tell us when your calls arrive and hear one handled.

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24/7 call answering from $40.83/mo billed yearly, ex GST

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