Overflow call answering service for busy Australian businesses.

It answers the calls your team cannot take, such as when every line is busy or nobody answers within a set number of rings. With RingOut, an AI receptionist picks up those calls, books or answers them and logs each one for your team to review.

Your carrier or phone system sends calls on when your line is engaged or unanswered. Your team keeps answering as normal, and only the extra calls reach Miya. Nothing changes for callers, who keep dialling the same number they always have, at any time of day.

Starter answers 2 calls at the same time, Growth 4, Professional 8 and Business 12. Extra concurrency can be added for $20 a month per call, so busy periods such as Monday mornings, school holidays or campaign launches are fully covered without extra staff.

No, though it solves the same problem for smaller businesses. Large call center overflow solutions send excess calls to another team of agents, while RingOut sends them to an AI receptionist at a flat monthly price, with minutes included and no per-call charges.

Overflow call center services use agents who usually take messages and bill per call or per minute. RingOut answers instantly, books work during the call and includes minutes in a monthly plan, so peak periods do not blow out the bill.

Yes. Miya uses the knowledge base you write, so prices, policies and booking rules match what your team says at the front desk. Update a detail in the dashboard and the very next overflow caller hears the change, with nothing else to set up.

Yes. Divert rules can follow a schedule, for example overflow only on weekday mornings or during a sale. Outside those times your calls ring through to you as normal, and you can change the schedule from your phone whenever you like.

Yes, if calls at peak times are going unanswered. A call overflow service costs less than an extra staff member for those hours, and every caller is answered instead of hearing an engaged tone and ringing a competitor down the road.

An overflow phone answering service is one that answers calls that would otherwise ring out or hit a busy line. With RingOut, an AI receptionist picks up those overflow callers at once and books them in, rather than adding them to a call-back list for later.

Yes. You set a busy or no-answer divert on the number you already use, so calls only reach Miya when your team cannot pick up. Callers dial exactly what they always have, and the moment someone is free the next call rings your phones as normal.

Yes. When Miya picks up an overflow call she looks at Google Calendar or Calendly, offers an open time and confirms it with the caller before hanging up. Your front desk then sees the new appointment appear without having to ring anyone back.

Overflow handling costs $49 monthly on Starter, or $40.83 a month on yearly billing, which covers 60 answered minutes and two callers at the same time. Busy front desks often pick Growth at $149 for 250 minutes and four simultaneous calls. Figures exclude GST, and you are never billed per overflow call.

Growth suits most busy front desks, because 250 minutes and 4 calls at once cover a typical morning rush. Professional adds 900 minutes and spam screening for larger teams. If your overflow is light, Starter's 60 minutes may be enough for a quieter office.