Beta: Ringout is still in development, so some things will change. Payments are in test mode, so no real money is taken.

Keep your business calls covered. See how Miya answers enquiries and books appointments for your business.

Book a demo
Log in Get started Book a demo

Call outcomes

Call disposition and outcome labels for Australian businesses.

Every call Miya takes is tagged with how it ended, so you can tell at a glance what turned into work and what still needs you.

  • Booked, quote enquiry, needs you or spam
  • Set automatically, nothing to fill in
  • Weekly counts for each outcome
Hear Miya35-second call

See your calls sorted by outcome

We'll show you a day of calls, each with its label.

You choose your demo time straight after sending this. See how we handle your details in our Privacy Policy.

Built for Australian local businesses

  • Roselands Veterinary Clinic
  • West Arctic Air
  • Australian ReUse
  • Bought Property Group
  • Good News
  • Professionals Build
  • Athelyx
  • Budget Salon Supplies
  • Killer Candle Co.
Overview

What is call disposition?

Call disposition is a label that records the outcome of a phone call, such as booked, call back or not interested, so a business can track what its calls achieve. Call centres often use numbered disposition codes.

Its main parts are:

  • Disposition codes: a fixed set of outcome labels, one for each call.
  • Timing: traditionally chosen by an agent as each call wraps up.
  • Reporting: outcome counts show conversions, follow-ups and wasted calls.
  • Follow-up: calls marked for action go to the right person.

With RingOut, Miya sets the outcome herself when each call ends, using four plain labels from booked through to spam dropped. An unusual call can be labelled wrongly, so every label links back to the call itself.

The problem

Where Australian businesses lose sight of call results.

Without a label on each call, the only way to know how it went is to ask whoever took it or listen back.

The quiet Monday

9:00 am, Monday

A roofer in Blacktown has 26 missed-call notifications from the weekend and no idea how many turned into jobs.

The weekend reads as 11 booked, 4 quote enquiries, 2 needs you and 9 spam.

The lost call-back

3:30 pm, Wednesday

A physio clinic in Hobart promised three callers a ring back, but the note was on a sticky pad that went missing.

Every needs you call is easy to pull up again, whoever took the message.

The busy but empty week

5:00 pm, Friday

A cleaning business in Maroochydore felt flat out all week, yet half the calls were sales pitches and wrong numbers.

Spam dropped shows how much of the ringing was never real work.

How it works

How AI call tagging works.

AI call tagging works in four steps: Miya handles the call, she decides how it ended, the matching outcome label is saved with the call, and the day's labels add up in your dashboard. Nobody picks a code or fills in a form afterwards.

  1. 1

    Miya handles the call

    She answers, works through what the caller needs and books or notes the job.

  2. 2

    She judges how it ended

    At the end of the call Miya works out which outcome fits what happened.

  3. 3

    The label is saved

    The chosen outcome is attached to the call, next to its summary.

  4. 4

    Labels add up

    Your dashboard counts each outcome, so you can see the shape of the day or week.

Sample call

Hear Miya label a call as it ends.

Some calls cannot be closed on the spot. Listen to Miya take a car-ready enquiry at Northside Auto and give it the label that tells the workshop to ring back.

  • Separates new bookings from status checks
  • Collects the name and registration
  • Hands the question to the right people
  • Tags the call so it lands at the top of the list

Outcome label: needs you

Workshop to call Ben Carter with an update

Benefits

Benefits of call disposition.

The main benefits of call disposition are knowing which calls became work, ringing back the right people first, spotting wasted phone time, seeing trends over weeks, tidy records and no after-call admin.

Know what the phone brought in

Booked and quote enquiry labels show how much real business came from your calls.

Ring back the right people first

Needs you calls are separated from the rest, so a stranded customer is dealt with before the routine calls.

Spot wasted phone time

Spam dropped counts show how many calls were telemarketers and scams, and how many were customers.

See trends over weeks

A rise in quote enquiries or needs you calls tells you when demand or workload is shifting.

Keep tidy records

Every call carries a label from the same short list, so your call history is easy to sort and read.

Skip the after-call admin

Contact centres pay staff to code calls. Miya does it before the line goes quiet.

Good to know: outcome labels are set by Miya from the course of each conversation, so an unusual call can occasionally land in the wrong group. Every label links to the summary and recording, so you can check any one that looks wrong.

What's included

What's included in RingOut call outcomes.

Call outcome tracking comes with every plan, and from Growth each label sits next to the call summary and recording.

Why RingOut

Why Australian businesses use RingOut for call outcomes.

Contact centre software expects staff to choose a disposition code after every call. RingOut's AI receptionist labels the call itself, which suits a small team with no time for admin.

4Outcome labels on every call
0Codes for your team to learn
Get started
  1. 01

    Nobody codes calls by hand

    Miya sets the outcome the moment the call wraps up, even at 2 am.

  2. 02

    Labels you understand at a glance

    Plain words like booked and needs you replace the numbered codes of a call centre manual.

  3. 03

    Linked to the full call

    Every outcome sits with the transcript, summary and recording behind it.

  4. 04

    Counts without spreadsheets

    The dashboard adds up each outcome, so there is nothing to export and total.

  5. 05

    The same labels on every plan

    Whichever plan you choose, calls are tagged in exactly the same way.

  6. 06

    Australian pricing, no extras

    Outcome labels cost nothing beyond your plan, which starts at $40.83 a month on a yearly bill, AUD ex GST.

Compare

Automatic call disposition vs other ways to track results.

Businesses without call outcome labels tend to rely on contact centre software, a shared spreadsheet or memory. The table shows how each compares with RingOut.

RingOut call outcomes compared with contact centre disposition codes, a shared spreadsheet and memory
What mattersBest valueContact centre softwareShared spreadsheetMemory and sticky notes
Every call gets an outcomeAutomaticallyAgent picks a codeIf someone logs it✕
Work needed after each callNoneAfter-call workTyping it inRemembering it
Spam kept apart from customersSometimes✕✕
Outcome linked to the callSummary and recordingUsually✕✕
Counts for the weekBuilt inReports moduleManual totals✕
Someone answers the callMiya doesYour agents✕✕
Setup for a small teamDivert your numberLicences and trainingA templateNothing
Typical costFrom $40.83/mo yearlyPer agent, per monthFreeMissed follow-ups
Get started

Reflects typical tools used by Australian businesses in September 2026. Contact centre software is usually priced per agent and varies widely.

Pricing

Call disposition pricing in Australia.

Outcome labels are included in every plan, with transcripts and summaries added from Growth. You pay one monthly price with answered minutes included, and nothing extra per labelled call. AUD, ex GST.

Starter

For sole traders who want inbound calls handled while they work.

$40.83/month

$490 billed yearly, 2 months free

Get started

Minutes and numbers

  • 60 call minutes a month
  • 1 local number included
  • 1 Australian voice
  • 2 simultaneous calls
  • Extra minutes $0.99/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Call outcomes
  • Call analytics
  • Spam call screening
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Email support
  • Setup guidance
  • Priority support
  • Uptime SLA

Growth

Most popular

For teams that want recordings and summaries to review calls.

$124.17/month

$1,490 billed yearly, 2 months free

Get started

Minutes and numbers

  • 250 call minutes a month
  • 2 local numbers included
  • 3 Australian voices
  • 4 simultaneous calls
  • Extra minutes $0.75/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Call outcomes
  • Call analytics
  • Recordings & transcripts
  • Call summaries
  • Spam call screening
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Email support
  • Guided setup call
  • Priority support
  • Uptime SLA

Professional

For busier local teams handling more calls and appointments.

$332.50/month

$3,990 billed yearly, 2 months free

Get started

Minutes and numbers

  • 900 call minutes a month
  • 3 local numbers included
  • 8 Australian voices
  • 8 simultaneous calls
  • Extra minutes $0.60/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Spam call screening
  • Call outcomes
  • Call analytics
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Priority support in Australia
  • Guided setup call
  • Quarterly review
  • Uptime SLA

Business

For groups receiving calls across several locations.

$582.50/month

$6,990 billed yearly, 2 months free

Get started

Minutes and numbers

  • 1,750 call minutes a month
  • 5 local numbers included
  • Unlimited Australian voices
  • 12 simultaneous calls
  • Extra minutes $0.50/min
  • Extra numbers $12/mo
  • Extra concurrency $20/mo

Included

  • 24/7 call answering
  • Appointment booking, 2-way sync
  • Knowledge base of your business
  • Spam call screening
  • Call outcomes
  • Call analytics by location
  • Recordings & transcripts
  • Call summaries
  • Call transferComing soon
  • Call routingComing soon
  • SMS follow-upComing soon

Support and admin

  • Priority support in Australia
  • Dedicated onboarding
  • Quarterly review
  • Uptime SLA
Enterprise

Need more than 1,750 minutes?

For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.

Pooled minutes across sites Custom invoicing & reporting Uptime SLA Dedicated onboarding

Pricing

Priced to your volume

  • Volume rate per minute
  • Monthly or annual terms
  • One invoice for every site
Talk to sales

Reply within one business day

All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.

Industries

Call outcomes for Australian industries.

Select an industry to see which outcomes matter most for it.

See which roofing calls turned into jobs.

A wet week brings a flood of calls. Outcome labels split them into booked repairs, quotes to price and leaks that need you now, so the priorities are clear before you climb the next ladder.

Repairs

booked straight away

Quotes

waiting on a price

Leaks

raised for you

01Booked repairs
Jobs already in the calendar, with the address confirmed.
02Quotes to price
Callers waiting on a number from you.
03Needs you now
Active leaks and anything Miya couldn't settle alone.
See home services
Miya answers
Example call
“Morning, Ridgeline Roofing, you're through to Miya. Is it a leak or a quote?”
BookedQuote enquiryNeeds youSpam dropped

“Water's coming through the ceiling in the hallway every time it rains.”

TCTypical caller
Leak emergency, 7:05 am
TradiesPlumbersElectriciansCleanersAir con and HVACPest control
FAQ

Call disposition FAQs.

What does call disposition do?

It records the result of each call in one label, so you can see how calls ended without listening to them. RingOut sets it automatically on each call Miya takes, on every plan, so your call list shows what each call turned into at a glance.

What are call disposition codes?

They are short labels, often numbered, that contact centre agents pick after each call to say how it ended. RingOut uses four plain-word outcomes instead, from booked through to spam dropped, so anyone in your business can read the call list without a code sheet.

Why is call disposition important?

Because it shows what your phone calls turn into. Counting outcomes tells you how many calls became work, how many need a reply and how many were a waste of time. Over a few weeks, those counts show which days and campaigns bring in real jobs.

Which outcomes does RingOut use?

Four of them, and each call gets one: booked, answered, needs you and spam. The label links to that call's details, and on Growth and higher plans to its summary and recording too, so the detail behind any outcome is always one click away.

Who sets the outcome on each call?

Miya does, as the call ends. Nobody on your team has to pick a label or fill in a form. The outcome follows what happened on the call, such as a booking being made or a question being answered, and appears in your dashboard straight away.

What does the needs you outcome mean?

It means Miya could not finish the job alone, for example a complaint, a complex question or a request with no free slot. Those are the calls to ring back first. Each one shows the caller's name, number and reason, so your call back can start straight on the point.

Can I see how many calls ended in each outcome?

Yes. The dashboard shows a count for every outcome, which makes it easy to compare days and weeks. You can see at a glance how many calls were booked, answered, flagged for you or screened as spam, and spot a busy week before it catches you out.

Is AI call tagging accurate?

Yes, for most calls, because the outcome follows what happened on the call, such as a booking being made. Unusual calls can land in the wrong group, which is why every label links to the call itself so you can check it.

Can call outcomes help a small business grow?

Yes, indirectly. Seeing how many calls turn into bookings or quotes shows where work comes from and which weeks need more help on the phone. If needs-you calls pile up, you know where to add answers to the knowledge base so Miya can finish more calls herself.

Can call outcomes be sent to my CRM?

No. RingOut does not connect to a CRM today, so outcomes stay in your RingOut call list and dashboard. Each labelled call keeps who rang, how to reach them and why they called, which makes it quick to copy the details into another system when you need to.

How does outcome data appear in my dashboard?

Each outcome has its own count, showing at a glance the number of calls booked, answered, flagged as needing you or screened as spam over any date range. Selecting an outcome opens the matching calls, each with the caller's details and, on Growth and higher plans, a summary.

How much does call tagging cost?

It is free on every plan. Outcome labels come with each RingOut plan: Starter is $49 month to month, or $40.83 a month paid yearly, AUD ex GST. Every call on every plan is labelled automatically, with no per-call charge and nothing extra to switch on.

Can I try call outcomes before I sign up?

Yes, on a demo. We run a sample call for your business and show you how it is labelled in the dashboard, so you see the outcome and the caller's details before choosing a plan. The demo is free, and there is nothing to set up beforehand.

See what your calls turned into.

Each answered call gets an outcome as soon as it ends, with counts for the week. Start a trial and watch your own calls sort themselves.

  • A day of labelled calls.We show how a real day of calls looks once every one has an outcome.
  • Labels from the first call.Outcomes appear as soon as you divert your number.
  • Needs you calls up front.See which callers are waiting on a person before anything else.

Want to see your own calls labelled? Get started. Plans are from $40.83 per month on yearly billing.

Book an outcomes walkthrough

Tell us which calls you most want to track and we'll show you how Miya labels them.

You choose your demo time straight after sending this. See how we handle your details in our Privacy Policy.

24/7 call answering from $40.83/mo billed yearly, ex GST

Book a demo