The quiet Monday
9:00 am, MondayA roofer in Blacktown has 26 missed-call notifications from the weekend and no idea how many turned into jobs.
The weekend reads as 11 booked, 4 quote enquiries, 2 needs you and 9 spam.
Keep your business calls covered. See how Miya answers enquiries and books appointments for your business.
Book a demoCall outcomes
Every call Miya takes is tagged with how it ended, so you can tell at a glance what turned into work and what still needs you.
See your calls sorted by outcome
We'll show you a day of calls, each with its label.
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Built for Australian local businesses
Call disposition is a label that records the outcome of a phone call, such as booked, call back or not interested, so a business can track what its calls achieve. Call centres often use numbered disposition codes.
Its main parts are:
With RingOut, Miya sets the outcome herself when each call ends, using four plain labels from booked through to spam dropped. An unusual call can be labelled wrongly, so every label links back to the call itself.
Without a label on each call, the only way to know how it went is to ask whoever took it or listen back.
A roofer in Blacktown has 26 missed-call notifications from the weekend and no idea how many turned into jobs.
The weekend reads as 11 booked, 4 quote enquiries, 2 needs you and 9 spam.
A physio clinic in Hobart promised three callers a ring back, but the note was on a sticky pad that went missing.
Every needs you call is easy to pull up again, whoever took the message.
A cleaning business in Maroochydore felt flat out all week, yet half the calls were sales pitches and wrong numbers.
Spam dropped shows how much of the ringing was never real work.
AI call tagging works in four steps: Miya handles the call, she decides how it ended, the matching outcome label is saved with the call, and the day's labels add up in your dashboard. Nobody picks a code or fills in a form afterwards.
She answers, works through what the caller needs and books or notes the job.
At the end of the call Miya works out which outcome fits what happened.
The chosen outcome is attached to the call, next to its summary.
Your dashboard counts each outcome, so you can see the shape of the day or week.
Some calls cannot be closed on the spot. Listen to Miya take a car-ready enquiry at Northside Auto and give it the label that tells the workshop to ring back.
Outcome label: needs you
Workshop to call Ben Carter with an update
The main benefits of call disposition are knowing which calls became work, ringing back the right people first, spotting wasted phone time, seeing trends over weeks, tidy records and no after-call admin.
Booked and quote enquiry labels show how much real business came from your calls.
Needs you calls are separated from the rest, so a stranded customer is dealt with before the routine calls.
Spam dropped counts show how many calls were telemarketers and scams, and how many were customers.
A rise in quote enquiries or needs you calls tells you when demand or workload is shifting.
Every call carries a label from the same short list, so your call history is easy to sort and read.
Contact centres pay staff to code calls. Miya does it before the line goes quiet.
Good to know: outcome labels are set by Miya from the course of each conversation, so an unusual call can occasionally land in the wrong group. Every label links to the summary and recording, so you can check any one that looks wrong.
Call outcome tracking comes with every plan, and from Growth each label sits next to the call summary and recording.
Contact centre software expects staff to choose a disposition code after every call. RingOut's AI receptionist labels the call itself, which suits a small team with no time for admin.
Miya sets the outcome the moment the call wraps up, even at 2 am.
Plain words like booked and needs you replace the numbered codes of a call centre manual.
Every outcome sits with the transcript, summary and recording behind it.
The dashboard adds up each outcome, so there is nothing to export and total.
Whichever plan you choose, calls are tagged in exactly the same way.
Outcome labels cost nothing beyond your plan, which starts at $40.83 a month on a yearly bill, AUD ex GST.
Businesses without call outcome labels tend to rely on contact centre software, a shared spreadsheet or memory. The table shows how each compares with RingOut.
| What matters | Best value | Contact centre software | Shared spreadsheet | Memory and sticky notes |
|---|---|---|---|---|
| Every call gets an outcome | Automatically | Agent picks a code | If someone logs it | ✕ |
| Work needed after each call | None | After-call work | Typing it in | Remembering it |
| Spam kept apart from customers | Sometimes | ✕ | ✕ | |
| Outcome linked to the call | Summary and recording | Usually | ✕ | ✕ |
| Counts for the week | Built in | Reports module | Manual totals | ✕ |
| Someone answers the call | Miya does | Your agents | ✕ | ✕ |
| Setup for a small team | Divert your number | Licences and training | A template | Nothing |
| Typical cost | From $40.83/mo yearly | Per agent, per month | Free | Missed follow-ups |
| Get started |
Reflects typical tools used by Australian businesses in September 2026. Contact centre software is usually priced per agent and varies widely.
Outcome labels are included in every plan, with transcripts and summaries added from Growth. You pay one monthly price with answered minutes included, and nothing extra per labelled call. AUD, ex GST.
For sole traders who want inbound calls handled while they work.
$40.83/month
$490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For teams that want recordings and summaries to review calls.
$124.17/month
$1,490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For busier local teams handling more calls and appointments.
$332.50/month
$3,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For groups receiving calls across several locations.
$582.50/month
$6,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.
Pricing
Priced to your volume
Reply within one business day
All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.
Select an industry to see which outcomes matter most for it.
A wet week brings a flood of calls. Outcome labels split them into booked repairs, quotes to price and leaks that need you now, so the priorities are clear before you climb the next ladder.
Repairs
booked straight away
Quotes
waiting on a price
Leaks
raised for you
“Morning, Ridgeline Roofing, you're through to Miya. Is it a leak or a quote?”
“Water's coming through the ceiling in the hallway every time it rains.”
It records the result of each call in one label, so you can see how calls ended without listening to them. RingOut sets it automatically on each call Miya takes, on every plan, so your call list shows what each call turned into at a glance.
They are short labels, often numbered, that contact centre agents pick after each call to say how it ended. RingOut uses four plain-word outcomes instead, from booked through to spam dropped, so anyone in your business can read the call list without a code sheet.
Because it shows what your phone calls turn into. Counting outcomes tells you how many calls became work, how many need a reply and how many were a waste of time. Over a few weeks, those counts show which days and campaigns bring in real jobs.
Four of them, and each call gets one: booked, answered, needs you and spam. The label links to that call's details, and on Growth and higher plans to its summary and recording too, so the detail behind any outcome is always one click away.
Miya does, as the call ends. Nobody on your team has to pick a label or fill in a form. The outcome follows what happened on the call, such as a booking being made or a question being answered, and appears in your dashboard straight away.
It means Miya could not finish the job alone, for example a complaint, a complex question or a request with no free slot. Those are the calls to ring back first. Each one shows the caller's name, number and reason, so your call back can start straight on the point.
Yes. The dashboard shows a count for every outcome, which makes it easy to compare days and weeks. You can see at a glance how many calls were booked, answered, flagged for you or screened as spam, and spot a busy week before it catches you out.
Yes, for most calls, because the outcome follows what happened on the call, such as a booking being made. Unusual calls can land in the wrong group, which is why every label links to the call itself so you can check it.
Yes, indirectly. Seeing how many calls turn into bookings or quotes shows where work comes from and which weeks need more help on the phone. If needs-you calls pile up, you know where to add answers to the knowledge base so Miya can finish more calls herself.
No. RingOut does not connect to a CRM today, so outcomes stay in your RingOut call list and dashboard. Each labelled call keeps who rang, how to reach them and why they called, which makes it quick to copy the details into another system when you need to.
Each outcome has its own count, showing at a glance the number of calls booked, answered, flagged as needing you or screened as spam over any date range. Selecting an outcome opens the matching calls, each with the caller's details and, on Growth and higher plans, a summary.
It is free on every plan. Outcome labels come with each RingOut plan: Starter is $49 month to month, or $40.83 a month paid yearly, AUD ex GST. Every call on every plan is labelled automatically, with no per-call charge and nothing extra to switch on.
Yes, on a demo. We run a sample call for your business and show you how it is labelled in the dashboard, so you see the outcome and the caller's details before choosing a plan. The demo is free, and there is nothing to set up beforehand.
Each answered call gets an outcome as soon as it ends, with counts for the week. Start a trial and watch your own calls sort themselves.
Want to see your own calls labelled? Get started. Plans are from $40.83 per month on yearly billing.
Tell us which calls you most want to track and we'll show you how Miya labels them.
You choose your demo time straight after sending this. See how we handle your details in our Privacy Policy.
24/7 call answering from $40.83/mo billed yearly, ex GST
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