Keep your business calls covered. See how Miya answers enquiries and books appointments for your business.
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Pharmacists are counselling patients and checking scripts while the phone keeps ringing. Miya books vaccinations, takes script-ready and stock enquiries as messages, answers hours and delivery questions, and sends every medicine question to the pharmacist.
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Choose your pharmacy type, and the demo will book a flu vaccination and take a script message.
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Built for Australian local businesses
Phone calls pull pharmacists away from patients and dispensing. Miya takes the routine ones and queues the rest.
Without RingOut
With RingOut
An AI receptionist for pharmacy teams is software that answers the pharmacy phone, books vaccinations and clinic services, and takes script and stock enquiries as messages for the pharmacist. It also answers hours and delivery questions from your notes.
Every medicine question is passed to a pharmacist, so clinical conversations stay with your registered professionals.
Work through each tab to see the calls a pharmacy gets.
Miya books the vaccinations and clinic services you offer, and records the patient's name, age range and contact details.
Powered byAppointment booking
Thursday vaccinations
Vaccination booked
Callers asking whether a script is ready, or wanting a repeat filled, are recorded as messages with their name and medicine for the pharmacist.
Powered byCall summaries
Messages for pharmacists
Miya cannot see your stock, so she records the product and the caller's details for staff to check and call back.
Powered byCall outcomes
Stock question
Opening hours, public holiday hours, delivery areas and click and collect are answered from the notes you keep up to date.
Powered byKnowledge base
Answered today
Clinical judgement is never part of Miya's job. She books, answers from your notes, or queues the call for a pharmacist.
Live transfer to the dispensary is not part of the product yet. Messages for pharmacists arrive in the dashboard as each call ends.
A flu vaccination, a script question and a possible poisoning.
Tuesday 9:05 amBooked
A customer wants a flu shot this week.
Miya: Coolibah Pharmacy, Miya speaking.
Caller: Can I book a flu vaccination this week?
Miya: Thursday at 10:40 am is available. Is it for an adult?
Caller: Yes, just me.
Miya: Booked for Thursday at 10:40 am. Please arrive five minutes early.
Tuesday 10:20 amFor pharmacist
A customer checks on a script left yesterday.
Caller: I dropped off a script yesterday. Is it ready?
Miya: I will check with the pharmacist for you. Could I have your name and date of birth?
Caller: Bill Mason, 3 May 1958.
Miya: Thanks. The pharmacy will text or call you when it is ready.
Saturday 4:30 pmPoisons
A parent calls the pharmacy in a panic.
Caller: My toddler may have swallowed some of my tablets.
Miya: Please call the Poisons Information Centre right away, on 13 11 26. If your child is drowsy, struggling to breathe or unconscious, ring 000 immediately.
Caller: Okay, I am dialling them.
Miya: The pharmacist will hear that you rang.
Example customer calls written for this page.
Miya handles bookings, messages and store questions. Every medicine decision stays with your pharmacists.
Possible poisonings are sent to the Poisons Information Centre, 13 11 26, and any medical emergency goes straight to 000.
Miya never advises on medicines, doses, interactions or symptoms; the pharmacist answers.
Script and stock questions become messages; Miya never confirms them herself.
Miya's greeting makes plain that she is an AI, so callers can ask for the pharmacist straight away.
Saved recordings and customer messages are stored on Sydney servers.
Phone audio is processed in real time by speech services based in America, with no copy retained.
Because pharmacies handle health information, the Privacy Act applies regardless of turnover, and call notes are treated accordingly.
Open a card for that feature in full.
Each retailer has calls set up for its own customers.
Often used withSmall business answeringOverflow call handlingAfter-hours answering
All plans are AUD with GST added, and setup is included at no cost. Busy community pharmacies usually pick Growth.
Prices last updated October 2026
For sole traders who want inbound calls handled while they work.
$40.83/month
$490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For teams that want recordings and summaries to review calls.
$124.17/month
$1,490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For busier local teams handling more calls and appointments.
$332.50/month
$3,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For groups receiving calls across several locations.
$582.50/month
$6,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.
Pricing
Priced to your volume
Reply within one business day
All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.
It answers your pharmacy phone, books vaccinations and clinic services, takes script-ready, repeat and stock enquiries as messages for the pharmacist, and answers hours, delivery and parking questions from your notes. Pharmacists can stay with patients at the counter instead of breaking off to answer routine calls.
No, never. Miya does not advise on medicines, doses, interactions, side effects or symptoms. Every medicine question is passed to a pharmacist as a message. Anyone worried about a poisoning is given the Poisons Information Centre number, 13 11 26, and emergencies go to 000.
No. Miya cannot see your dispensing system, so she records the customer's name, date of birth and medicine as a message for the pharmacist, who confirms and contacts them. This keeps every script conversation with your registered staff and out of guesswork.
Only the vaccinations and clinic services you list in your setup, with the eligibility notes you write, such as minimum age. Miya books them into your calendar and records contact details, while any question about suitability is passed to the pharmacist.
Not yet. Vaccination slots are managed in Google Calendar or Calendly, and each script or stock message is summarised in RingOut, so your team can action it in the dispensary system between customers. Vaccination bookings are already in the calendar, so only script and stock messages need actioning.
Smaller pharmacies can start with the $49 Starter plan, which includes 60 minutes. Most community pharmacies choose Growth, $149 monthly with 250 minutes and call recordings, and high-volume stores often use Professional at $399. GST is extra, and there is nothing to pay for setup.
In a short demo, Miya books a flu vaccination and takes a script message for your pharmacy.
Ready to free up the counter? Get started and switch your pharmacy line this week.
Choose your pharmacy type so the call matches.
Demo times are emailed to you. Our Privacy Policy outlines how pharmacy details are kept.
24/7 call answering from $40.83/mo billed yearly, ex GST
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