Keep your business calls covered. See how Miya answers enquiries and books appointments for your business.
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Between eye tests, frame fittings and the front counter, the phone is hard to reach. Miya books comprehensive eye tests and children's checks, takes "are my glasses ready?" calls as messages, answers bulk billing questions from your notes and sends eye emergencies to urgent care.
Hear Miya book an eye test
Tell us how your practice is set up, and the demo will book a child's eye check and log a glasses collection call.
Our reply reaches you within a working day. Optometry enquiries are stored as our Privacy Policy sets out.
Built for Australian local businesses
Optometry practices miss calls when the optometrist and staff are all with patients. Miya covers the gap.
Without RingOut
With RingOut
An AI receptionist for optometrists is software that takes calls for the practice, books eye tests and children's checks by type and length, and logs glasses and contact lens questions for your staff.
After-school times for children's checks and longer slots for contact lens fittings follow the rules you set.
Click a tab to see how each optometry call is handled.
Each comprehensive test, contact lens fitting or follow-up gets the right optometrist and slot length, and current eyewear is noted.
Powered byAppointment booking
Friday, Dr Singh
Eye test booked
Parents booking for children are offered your after-school times, with the child's name and age recorded.
Powered byCall summaries
Children's checks
Customers asking whether their glasses are ready, or wanting to reorder contact lenses, are logged as messages for the dispensing team.
Powered byCall outcomes
For the dispensing team
Whether eye tests are bulk billed, fees for extra tests and health fund claiming for frames are answered from your notes.
Powered byKnowledge base
Fee question
Miya books and logs. Anything about symptoms goes to urgent care or the optometrist.
Direct transfer to the optometrist is a planned feature. Today, collection and eye questions sit in your dashboard straight after the call.
An overdue eye test, a child's check and sudden vision loss.
Monday 8:50 amBooked
A patient has not had an eye test for years.
Miya: Lomandra Optometry, Miya speaking.
Caller: I need an eye test. It has been a few years.
Miya: There is a comprehensive test available Friday at 10 am. Do you wear glasses or contacts now?
Caller: Glasses.
Miya: Booked. Please bring your current glasses with you.
Tuesday 10:35 amBooked
A parent got a note from school.
Caller: My son's school suggested an eye check. He is seven.
Miya: There is an after-school time on Wednesday at 3:45 pm. Would that time work?
Caller: That works.
Miya: All set for Noah on Wednesday at 3:45 pm. Bring the school letter if you have it.
Thursday 7:20 pmEmergency
A caller has lost vision in one eye.
Caller: I suddenly cannot see properly out of one eye.
Miya: Sudden vision loss needs urgent care tonight. Please go to an emergency department, or call 000 if you cannot get there safely.
Caller: Okay.
Miya: The practice will be told about your call.
Optometry calls written to show how Miya responds.
Miya books and logs messages. Vision and eye health questions stay with your optometrists.
Sudden vision loss, a sudden shower of flashes or floaters, an eye injury or a chemical in the eye means the caller is directed to emergency care or 000 straight away.
Miya does not comment on symptoms, prescriptions or whether something is serious.
Bulk billing, fees and fund claiming are explained exactly as you write them.
Optometry patients learn in the first few seconds that Miya is AI-based, and a staff member can ring them back.
Patient notes and recordings are kept on servers in Sydney.
Spoken audio is converted by US providers during the call and is not stored.
Optometry practices hold health information under the Privacy Act, so call notes are kept to what is needed.
Open a card to see its full description.
Specialties with patient calls and limits built for them.
Often used withOverflow call handlingAppointment booking serviceSmall business answering
Plans in AUD, with GST charged on top and nothing to pay for setup. Practices with eyewear stores often choose Growth.
Prices last updated October 2026
For sole traders who want inbound calls handled while they work.
$40.83/month
$490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For teams that want recordings and summaries to review calls.
$124.17/month
$1,490 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For busier local teams handling more calls and appointments.
$332.50/month
$3,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For groups receiving calls across several locations.
$582.50/month
$6,990 billed yearly, 2 months free
Get startedMinutes and numbers
Included
Support and admin
For local groups outgrowing standard plans, ask about pooled minutes, custom overage, invoicing and a written uptime SLA.
Pricing
Priced to your volume
Reply within one business day
All prices AUD, ex GST. Cancel any month. Need more than 1,750 minutes? Talk to us about volume pricing.
Miya takes calls while your optometrists test and your staff fit frames, books comprehensive eye tests, contact lens fittings and children's checks by type and length, logs glasses and lens collection calls as messages and answers bulk billing and fee questions from your notes.
Miya never judges whether an eye problem is serious. Callers describing sudden vision loss, a sudden shower of flashes or floaters, an eye injury or a chemical in the eye are told to go to emergency care or call 000 straight away, and the practice is told they called.
Miya cannot see your order system, so she logs the customer's name and order details as a message for your dispensing team, who confirm and call back. She does not promise a ready date unless your notes give standard timeframes to share.
From your wording. Miya can explain when comprehensive eye tests are bulk billed for eligible Medicare card holders, any fees for additional tests and how health fund claiming for frames and lenses works at your practice. Eligibility questions go to your staff.
Not yet. The eye test diary can live in Google Calendar or Calendly, while RingOut notes each call's test type and current eyewear, so your team can enter it into the practice system between patients. Most practices clear the list at the end of each session.
Smaller practices can begin on Starter, $49 monthly for 60 minutes. Practices with an eyewear store usually choose Growth at $149, covering 250 minutes with recordings, and multi-store groups often move up to Professional at $399. Prices are before GST, and setup is free.
In a short demo, Miya books an eye test and logs a glasses collection call for your practice.
Want the counter phone covered? Get started and put Miya on the counter phone.
Choose your practice type for a tailored call.
Demo times come to your inbox. The Privacy Policy states how optometry details are stored.
24/7 call answering from $40.83/mo billed yearly, ex GST
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