What we store, and where
Recordings, transcripts, call records and your account are stored in Sydney. The live call is processed in the United States while it's happening. The full breakdown is on the privacy & data page.
Encryption
- Every connection is encrypted in transit (TLS), between you and Ringout and between our own systems.
- Our database and file storage are encrypted at rest.
Who can see your calls
- Your account has three kinds of login: owner, staff and read-only. Read-only logins can't open recordings or transcripts.
- Every time anyone opens a recording or transcript, it's logged, including Ringout staff.
- Ringout staff use a separate, audited admin login protected by multi-factor authentication.
Inbound only
Ringout answers calls made to your business. It doesn't make sales calls, so your customers' numbers aren't used for telemarketing.
Report a security issue
If you think you've found a vulnerability, email admin@ringout.ai with the details. Please give us a reasonable chance to fix it before telling anyone else. We won't take legal action against good-faith reports.